Caliber - Baton Rouge - Southeast
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Randall O’Connell worked with me. It was a very positive experience. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car was kept an extended amount of time, I received a completion date on at least 4 different occasions, but would be rescheduled with no phone call or explanation of why. I would call and ask for a call back for an update, and I would have to call again to speak with person handling case. On the last occasion I called and asked for a manager to return my call to find out what why the delay, but again I did not receive a call. The work was done to my satisfaction but the customer service was very poor
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I do recommend Caliber Collision. Their customer service is unmatched and the service performed well.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our entire experience was incredibly awesome from start to finish. Joanie was a huge highlight during the whole process. She was very nice, and treated our Lexus ES like it was her own. Incredibly pleased with the paint and body work. Would highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Auto looks great! Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
The staff were professional and courteous. I received automated text messages that kept me updated throughout the entire process. The work was finished sooner than expected and was flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and excellent work
Customer Service - 5.0/5.0 -
Great communication!
Returned Clean
My Experience - 0.0/5.0 -
The repair process was great. The underlying issue I had was the communication process. I was told one thing and actually had to have a conversation with the manager to remedy the situation. Community throughout the entire repair process could use some tweaking.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
There’s room for improvement on the communication side of the house.
Customer Service - 3.5/5.0 -
Communication and follow through needs review.
Returned Clean
My Experience - 5.0/5.0 -
Pleasant staff. The car looks good and so far operating well
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service done on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were friendly, kept me updated, and answered any questions I had. I had an issue with rental car charges and one of the ladies handled that for me as well. When I got my vehicle back everything looked as good as new. 10/10.
Likely to Recommend - 5.0/5.0 -
Y’all good people
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I dropped my car off on the 5th of Dec. Finally got it back today(Dec. 29th) It was holidays and some unforeseen thing happened. While I understand, it still was very nerve racking. Seemed everything that could go wrong seem to happen. From the time of the hit and run till the time I got my car back.
Likely to Recommend - 4.5/5.0 -
Because I am in another town west of Baton Rouge, it was a long trip to get a vehicle repaired. My dealer referred me to Caliber. I wouldn’t take a chance on someone working on it that is not familiar with Lexus vehicles.
Repair Quality - 4.0/5.0 -
Too soon to know how it really is. Time will tell.
Customer Service - 3.5/5.0 -
Took too long. Parts had to be ordered and unforseen things occurred. Couldn’t get a call back. Girl answering the phone was not very cordial at times.