Caliber - Baton Rouge - Southeast

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kaden did a good job with the intake and periodic updates. I am satisfied with the quality of the repair and appreciate his efforts.

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

No complaints

Customer Service - 5.0/5.0 -

No complaints

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

Front desk staff and repair quality are great. Communication and timeliness left a lot to be desired.

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

The front office staff were amazing when I called. Sarah was extremely helpful. At the very beginning I was given many text updates and at the end I would get updates that it would be ready on May 10th and I would hear nothing until May 10th. Then it was an update that it wouldn’t be ready until May 15-20th. That was incredibly frustrating because they had to know before the last day that it wouldn’t be ready. My initial date I was given was that the car would be ready on April 30th. The car was actually finally able to be picked up on May 30th.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was so helpful and kept me informed during the process. Y’all made it painless.

Customer Service - 5.0/5.0 -

Very satisfied

Likely to Recommend - 4.0/5.0 -

I feel they did a good job on the repair.

Repair Quality - 3.5/5.0 -

There were a few items that I saw that I feel should have been caught before I picked up the vehicle

Customer Service - 4.0/5.0 -

Most of the service was good. I had to call once a week for updates. My vehicle was in for almost 3 months.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I enjoyed the services my CSR and Ryan provided. I would recommend my friends and family to Caliber Collision. Infiniti referred me to Caliber to do my repairs and I couldn’t be more SATISFIED. Thanks Caliber and Infiniti of Baton Rouge.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I truly trust caliber collision with all my repairs on my vehicle good quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Despite the odd communication my vehicle looks great, and the people I was able to talk to were wonderful so I’d recommend this to others

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

When I was able to speak with them it was great! Dropped off my car on April 14th, and was told I’d hear from them in a couple days with an estimate of how long it would take. Although I didn’t hear anything until April 22nd. The email said my car would be completed on May 5th and I’d receive a call to talk things over and they would give more updates as work was completed, but didn’t receive a call. On April 27th I received another email stating that the completion date has changed to April 28th and they would give me a call to discuss, but still never received a call.

Returned Clean

My Experience - 5.0/5.0 -

My repairs were done in a timely manner and my car looked brand new when i picked it up.

My Experience - 5.0/5.0 -

Easy process from when we dropped the car until it was ready

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0 -

Awful experience. Cavin's was a first-rate repair shop. This "national chain" incarnation of the business is currently a failure.

Repair Quality - 0.5/5.0 -

This entire repair process was a debacle with delay after delay, no communication and update from the company, and no one minding the store until the 11th hour when the regional manager had to step in to get my car repaired.

Customer Service - 1.0/5.0 -

I only give a 2 because after 8 weeks the regional manager stepped in to see that my car was finally repaired and returned to me.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. Made the process easy. Excellent communication on progress of vehicle repair.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Overall, they did a good job. I’ve used them before and the communication was much better the previous time.

Repair Quality - 3.5/5.0 -

There was no phone communication from staff with me while my vehicle was there. I had to call to get updates. Something that I asked to be addressed, wasn’t done.

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

If was great once we got car scheduled and customer service was nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was better than I expected. The schedule was clearly presented, and they responded promptly according to it. They answered my questions clearly, and the quality was perfect. There is no doubt that it is a very reliable shop.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

These guys clearly care about customer satisfaction. They were very easy to work with and did beautiful work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did great work and were so easy to work with. I'd go back to them anytime.

Customer Service - 5.0/5.0 -

It took as long as they estimated. They were very easy to work with. Fully repaired

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean