Caliber - Baton Rouge - Southeast
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I enjoyed the services my CSR and Ryan provided. I would recommend my friends and family to Caliber Collision. Infiniti referred me to Caliber to do my repairs and I couldn’t be more SATISFIED. Thanks Caliber and Infiniti of Baton Rouge.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I truly trust caliber collision with all my repairs on my vehicle good quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Despite the odd communication my vehicle looks great, and the people I was able to talk to were wonderful so I’d recommend this to others
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
When I was able to speak with them it was great! Dropped off my car on April 14th, and was told I’d hear from them in a couple days with an estimate of how long it would take. Although I didn’t hear anything until April 22nd. The email said my car would be completed on May 5th and I’d receive a call to talk things over and they would give more updates as work was completed, but didn’t receive a call. On April 27th I received another email stating that the completion date has changed to April 28th and they would give me a call to discuss, but still never received a call.
Returned Clean
My Experience - 5.0/5.0 -
My repairs were done in a timely manner and my car looked brand new when i picked it up.
My Experience - 5.0/5.0 -
Easy process from when we dropped the car until it was ready
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
Awful experience. Cavin's was a first-rate repair shop. This "national chain" incarnation of the business is currently a failure.
Repair Quality - 0.5/5.0 -
This entire repair process was a debacle with delay after delay, no communication and update from the company, and no one minding the store until the 11th hour when the regional manager had to step in to get my car repaired.
Customer Service - 1.0/5.0 -
I only give a 2 because after 8 weeks the regional manager stepped in to see that my car was finally repaired and returned to me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Made the process easy. Excellent communication on progress of vehicle repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Overall, they did a good job. I’ve used them before and the communication was much better the previous time.
Repair Quality - 3.5/5.0 -
There was no phone communication from staff with me while my vehicle was there. I had to call to get updates. Something that I asked to be addressed, wasn’t done.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
If was great once we got car scheduled and customer service was nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was better than I expected. The schedule was clearly presented, and they responded promptly according to it. They answered my questions clearly, and the quality was perfect. There is no doubt that it is a very reliable shop.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
These guys clearly care about customer satisfaction. They were very easy to work with and did beautiful work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did great work and were so easy to work with. I'd go back to them anytime.
Customer Service - 5.0/5.0 -
It took as long as they estimated. They were very easy to work with. Fully repaired
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
If I had a different service provider I would use you again. The quality of work was great.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Marc was very hard to work with
My Experience - 5.0/5.0 -
Everyone was wonderful. Excellent service.
My Experience - 5.0/5.0 -
Everyone was kind and professional. I was updated on a regular basis on my vehicle's repair progress. The work is amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My representative never called me back when I left messages. It was horrible trying to get in touch with him for answers.