Caliber - Baton Rouge - Southeast
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great adjuster. Kept me notified during the process. Very pleased with the body work.
Likely to Recommend - 0.5/5.0 -
Only if I don't like them will I recommend your business
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0 -
Good at first, then... Lack of REAL communication. Auto texts don't give any real or accurate info Clueless an unhelpful when issues arise
Returned Clean
My Experience - 5.0/5.0 -
I had no gas in tank
Likely to Recommend - 5.0/5.0 -
Received great service and quality workmanship
Repair Quality - 5.0/5.0 -
My vehicle looks brand new!
Customer Service - 4.5/5.0 -
When I picked up the vehicle, the gas tank was on refuel now, meaning very little gas in the car. I was afraid I would not make it to the gas station. Other than that I would definitely give y’all a 10! all employees were super nice. I received several texts with updates during the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service all around
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleasant to work with. When I picked up my car, it was washed and clean.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car is still damaged and the paint job is obvious. Have to take my car to another shop to fix the remaining damage.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Customer service was good from Mark, Craig & Randy but unfortunately my car was not completely fixed and I had to take it to another shop that was able to prove the damage was from the wreck. Worst of all, my car was given back in a far worse condition and I drove off loosing control with my toddler in the car. As mechanics, why would you give someone a car in that condition with no sort of acknowledgement? That was extremely dangerous and negligent. Luckily, I stay 10 minutes away from the building!!!!! It’s April 6 and I’m still without a car because it was more than just a damaged strut, in which I tried to share with the lady at the desk but she was rude. She felt that since she wasn’t working with me that she couldn’t take a note or relay a message. She cut me off at every statement. Dissatisfied because it was an easy fix, so I don’t know why it just couldn’t be done. Traumatizing experience.
Customer Service - 4.0/5.0 -
Everyone was nice except the woman.
Returned Clean
My Experience - 5.0/5.0 -
I was completely satisfied with my recent repair experience everything was handled professionally and efficiently. I’d especially like to recognize Mr. Luis for doing an excellent job on my car; the quality of work truly exceeded my expectations. I also want to thank Mr. Randy for his helpful assistance whenever I called and had to leave a message for Mr. Luis. His responsiveness and support made the entire process smooth and stress-free.
Likely to Recommend - 5.0/5.0 -
I’d rate it a 10 out of 10. I would absolutely recommend Caliber Collision to a friend or colleague. The service was excellent, the staff was friendly and professional, and Luis made sure everything went smoothly while keeping me updated throughout the process. A great experience overall!
Repair Quality - 5.0/5.0 -
Luis did a great job on my repair the car looks brand new. He kept me updated as promised throughout the entire process, which I really appreciated. If I ever need repairs again, I’ll definitely be coming back for service, and I’ll gladly refer others as well. Great service and a lovely staff all around!
Customer Service - 5.0/5.0 -
I’d rate my satisfaction a 10 out of 10. The customer service at Caliber Collision was excellent from start to finish. The staff was friendly, professional, and very helpful throughout the process. Luis in particular kept me informed every step of the way, which made the experience smooth and stress-free. Overall, a great experience with a team that truly cares about their customers.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would recommend and would take any future business back to them
Repair Quality - 5.0/5.0 -
Caliber people were very nice and knowledgeable. They communicated well with us and the job they did was as flawless. Very happy.
Customer Service - 5.0/5.0 -
Customer service was top notch.
Returned Clean
My Experience - 5.0/5.0 -
There has been a transformation at caliber collision. New team members , different communication skills ( or lack there of to be more frank) . As a busy professional i expect clear, consise words- not always forthcoming .
Likely to Recommend - 3.0/5.0 -
See earlier comments
Repair Quality - 4.0/5.0 -
Poor magmt of expectations
Customer Service - 3.0/5.0 -
The assigned lead severely lacked written and verbal communication skills . .
Returned Clean
My Experience - 5.0/5.0 -
Great work and quick turnaround. Awesome work by the team. Much appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was an excellent repair experience! My car seems perfectly repaired, and the team’s effort in restoring the front wheel mud flaps that were no longer available is greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I just like to say that Mr. Louis did a great job with my car. I really appreciate everything he did only one thing my left signal light is not working right it blinking really fast but everything else is perfect so I gave Mr. Louis at 10.
Likely to Recommend - 5.0/5.0 -
I would totally recommend them because he did a great job with my car
Repair Quality - 5.0/5.0 -
It was just a great experience. Everything was fine and perfect. Just wanna say thanks very much Mr Louie.
Customer Service - 5.0/5.0 -
Customer service also was very really good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
My car is repaired, however I still have warnings for radar obstruction showing in my warning alerts.
Customer Service - 2.5/5.0 -
I was told my car would be complete on Friday at 3. I got off of work early to pick it up and it wasn’t ready.
Returned Clean
My Experience - 5.0/5.0 -
ATTENTION, ATTENTION , ATTENTION ‼️‼️‼️‼️‼️Caliber Collision is the number 1 best body shop that anyone would choose. Special thanks to Mr. Luis, he’s very professional, knows his job and is great with customer service. If you’re not at Caliber Collision then where are you going?