Caliber - Benton IL

4.9 (845reviews)
98%
1618 N Main St,  Benton,  IL  62812

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (845)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The regular text updates and proactive communication throughout the repair process were frequently highlighted as standout features. Timeliness was a recurring positive theme, with numerous customers noting their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing upon vehicle return was an unexpected bonus that delighted many customers. A few customers noted areas for improvement, including requests for more detailed status updates beyond general progress notifications, and isolated concerns around specific repair quality issues and rental car coordination.
Select to learn more
"Fast, trustworthy, accommodating, helpful, and friendly are a few words that I would use to describe Caliber ..." Read more
"Car looked brand new and we made some new friends...good people who made us feel like all was well ..." Read more
"My car looked as good as new when the repairs were completed"
"... best auto body shops around! Very professional and car looks better than new by time they get it back to you!" Read more
"The staff went above and beyond to ensure I was satisfied with my repair."
"They kept me updated every step of the way. My vehicle was done well before the due date."
"Our car came back a WEEK early and looks amazing!"
"I thought the repairs would take longer, but it got done a week quicker than what was scheduled. I love that they cleaned the entire car also. The ..." Read more
"Great job, ahead of schedule"
"... well. They washed my car for me looks brand new. Got car done ahead of time. Will recommend to others." Read more
"Outstanding communication skills. Best I have dealt with. Informed me about every step of the repair process."
"... scheduled. I love that they cleaned the entire car also. The text updates were wonderful." Read more
"... happy with everything from the time i dropped it off! Love the messages to inform you of the stage your vehicle is in! Truck looks great! Everyone was helpful!" Read more
"... communication on the status of the car. There was lack of communication with enterprise on the rental car and I had to return the car earlier than when my ..." Read more
"Although the automated system didnt really provide details. Very general description of the status when we did receive a text."

My Experience

Kept me well informed during the process. Truck looks great.

Likely to Recommend

Repair Quality

Good work

Customer Service

Kept me informed on the progress of the repairs the whole time.

My Experience

Amazing job!

My Experience

The repair was completed sooner than originally expected. The workmanship is great! You can't even tell my vehicle had to be repaired. It looks like a brand new vehicle, inside and out!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Great service

My Experience

Our car is as good as new. Everyone was courteous, and helpful. Special thank u to Mike who was so patient explaining the rental car features to me.

Likely to Recommend

I recommend Caliber Collision 💯 !

Repair Quality

Excellent overall! Mike and Cody are professional and knowledgeable and communicate the process because this was my first experience with caliber collision

Customer Service

Caliber collision is a step above all other auto repair shops that I have worked with. I just cannot stay enough about how impressed I am with these men and the service I received.

Likely to Recommend

Dang good service

Repair Quality

Felt like you all went above and beyond

Customer Service

Awesome

My Experience

Always do a great job on the repairs.

Likely to Recommend

Repair Quality

Friendly and knowledgeable staff

Customer Service

Same

Returned Clean

Likely to Recommend

Repair Quality

They did a great job and Cody is the best thanks for an awesome job

Customer Service

Cody and his staff are great

Returned Clean

My Experience

I thought the repairs would take longer, but it got done a week quicker than what was scheduled. I love that they cleaned the entire car also. The text updates were wonderful.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Quick, easy to work with, constent communication, repair is flawless, and great customer service.

My Experience

Likely to Recommend

Repair Quality

Car looks great

Customer Service

Would’ve preferred a little more communication on the status of the car. There was lack of communication with enterprise on the rental car and I had to return the car earlier than when my car was done, which was extremely inconvenient.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience