Caliber - Benton IL
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Well I’m Rebecca , James mother and I’m also owner of!! I’m very satisfied with your work , also in a short time !! Thank you Rebecca Robertson
Likely to Recommend - 0.5/5.0 -
My experience reflects a breakdown in communication, accountability, and professional standards. Your team retained the vehicle for an extended period without providing updates, failed to properly assess and document all damage, and attempted to release the vehicle in an unrepaired condition. Additionally, staff provided misleading information regarding repair responsibilities and responded to legitimate concerns with unprofessional conduct. This situation demonstrates a clear failure to meet expected industry and customer service standards.
Repair Quality - 0.5/5.0 -
My experience reflects a breakdown in communication, accountability, and professional standards. Your team retained the vehicle for an extended period without providing updates, failed to properly assess and document all damage, and attempted to release the vehicle in an unrepaired condition. Additionally, staff provided misleading information regarding repair responsibilities and responded to legitimate concerns with unprofessional conduct. This situation demonstrates a clear failure to meet expected industry and customer service standards.
Customer Service - 0.5/5.0 -
My experience reflects a breakdown in communication, accountability, and professional standards. Your team retained the vehicle for an extended period without providing updates, failed to properly assess and document all damage, and attempted to release the vehicle in an unrepaired condition. Additionally, staff provided misleading information regarding repair responsibilities and responded to legitimate concerns with unprofessional conduct. This situation demonstrates a clear failure to meet expected industry and customer service standards.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
That they did a fantastic job on my vehicle and how clean it was when I got it back it looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Car sat for a month then you decided to move it somewhere else for repair. This caused delays in the repair leaving me carless for 6 weeks. Updates were vague. Just kept getting pushed off for another week. Not a good experience in sny way.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There was a flaw in the clear coat that wasn’t noticed by anyone until we were picking the truck up. We were told they would fix it but shouldn’t have even been told it was finished and ready for pick up.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything the team did was very good. The door handles on the passenger side were obviously damaged and not detailed or fixed when the rest of the car was. That’s my only issue.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It is completed ahead of schedule and looks fantastic. Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and great cleanup
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely satisfied
Likely to Recommend - 5.0/5.0 -
Good people
Repair Quality - 5.0/5.0 -
Great people. With great attitude couldn’t have asked for better people to work on my stuff
Customer Service - 5.0/5.0 -
Extremely satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber in Benton were very kind and professional. The Manager Cody was very responsive to all of my questions and repaired my car quickly and efficiently