Caliber - Billings - West

4.8 (1,416reviews)
99%
4130 Kari Ln,  Billings,  MT  59106
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,416)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, excellent communication, and timely repairs. Many highlighted the friendly, professional, and knowledgeable staff who made the repair process smooth and stress-free. Customers appreciated frequent text and phone updates throughout the repair process, keeping them informed every step of the way. Repairs were frequently completed ahead of schedule, and many customers were pleasantly surprised to receive their vehicles cleaned and detailed inside and out. A few customers noted minor concerns, including occasional paint imperfections, parts delays, and isolated quality control issues, as mentioned directly in their feedback. Overall, the vast majority expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... car shop! Everyone was professional, friendly, and went above and beyond to make sure everything was done right. My vehicle looks fantastic, and I truly appreciate ..." Read more
"My vehicle was repaired better than new! My car was washed & clean inside & out. I couldn't tell it was ever ..." Read more
"... beginning to the end. Very professional in all regards. They handled my vehicle like it was their own with all the care I'd hope to put into it myself. I was surprised to ..." Read more
"sincerely incredible team who completed excellent service. Their professionalism, efficiency, and attention ..." Read more
"This amazing crew was such a positive experience."
"Excellent service. Very friendly and delivered earlier than expected! Would use again 100% although I hope I dont have to!"
"They did an excellent job on getting my car repaired in a timely fashion."
"Best service ever I was kept posted every day. The car was fixed before schedule then the car was spotless. Best service ever. So happy I was referred to this ..." Read more
"It was ready 4 days before the original date I was given."
"... my accident. I finally stumbled upon Caliber and you had my car in the next day, with repairs complete within two weeks. I am extremely and impressed and relieved ..." Read more
"Communication was impeccable"
"Your communication is top notch. The overall experience was fantastic."
"I was notified by phone call or text every step of the process by someone who could answer any question I had."
"They were friendly, professional, and extremely helpful through the entire process. Their communication was outstanding."
"Caliber was excellent at keeping me informed about progress on my vehicle. Great job on the repairs and a fair price."

Likely to Recommend

I would definitely recommend caliber collision.They got my vehicle in promptly and do A plus work.

Repair Quality

Customer Service

I have interacted with both Leanne at the front , along with Greg. Both are a pleasure to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was impressed with being able to get in immediately the same day I hit the deer. I was back in my car two weeks later. My car looks amazing and I was informed all the way through. Thanks a bunch.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional. Excellent communication during the process of repair . Would highly recommend the service.

My Experience

The people at caliber collision make you feel welcome and know your vehicle is in good hands, and the job is going to be done right.. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You extended the date my car would be done so I didn’t have to pay extra for my car rental. My car looked brand new. Thanks so much!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The process was easy, and the staff was great. Dealing with a car repair is never fun but they made the best of it.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair experience was great

Customer Service

It was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone that I interacted with was extremely professional and friendly. I will definitely be coming back for any issues I have with my truck. I will always recommend the Billings West team to anyone who needs help.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hector and Leann were a pleasure, will recommend to friends and family

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work. Got me in early with quick result and reasonable expense

My Experience

Amazing staff, very professional and caring. I will highly recommend to anyone needing auto-body repairs. Thank you

My Experience

The car looks great! Aaron and LeeAnn were very easy to work with. My car is so clean!! Thank You!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

This was the best choice I made and would be happy to refer others to Caliber Collison.

Repair Quality

Great communication between the staff, insurance and contacting throughout the repair process. The front desk clerk was awesome in explaining everything that was being done and informing of the lifetime warranty on the parts. Which is superb to know. Overall great service and awesome staff.

Customer Service

Hector was an awesome repairman. Explained every process & which part was replaced, to me.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

People at your company do not listen and they do what they want we brought our vehicle in for an estimate and then told they ordered parts took our car apart and did what ever they wanted we ask them not to do anything and this is what I got then they tried to stronger arm me to do my repair with them I had to pay 240$ to get my car back in pieces if I paid a lot more they would put it back together . So I would never recommend your company and I will tell everyone in the Yellowstone valley to never do business with your company it was actually the worst experience in my 60 years thank you for your time

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hector was amazing to work with. My car was finished earlier than expected and the work was done very well

1 - 20 of 1,416

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Billings  |  59106