Crash Champions #0607 Billings 20th

4.8 (1,538reviews)
94%
650 S. 20th St. W.,  Billings,  MT  59102
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In operation 12 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
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Email

Reviews (1,538)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The text-based update system received widespread appreciation, keeping customers informed throughout the repair process. Cleanliness was a standout highlight, with numerous customers pleasantly surprised to find their vehicles thoroughly cleaned and detailed. Staff professionalism and friendliness were frequently commended. Some customers noted areas for improvement directly in their feedback, including desires for more proactive communication during delays, occasional concerns about repair timelines running longer than estimated, and a few isolated quality touch-up issues such as paint imperfections or loose components. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Excellent work. A 10++. Thank you for cleaning inside, wasnt expecting that. Car looks great. Thank you!!"
"... my vehicle I am very happy with the work you did cant even tell it had been hit Thank you" Read more
"Best customer service, and the best quality work by far!! Crash Champions does it right!"
"The staff was very professional, courteous, and the job was done very fast and they even cleaned my vehicle!!"
"I am very impressed with this company. I was kept up with every step of the repair."
"... job Crash Champions team! Very easy to deal with, super communication on vehicle updates as repairs progressed and moved along, friendly staff with superb customer ..." Read more
"My experience was amazing! They keep you up to date with texts as the repair process goes along. What an impressive process !!!"
"The only issue I had was that I wish there was more communication on the progression of my vehicle while it was in the shop. I had to ..." Read more
"... amazing service!! Easy to schedule, quick service, great communication along the process and job well done.They even detailed the interior of my car!!!" Read more
"The communication for the fix and completion date was vague. After my door was painted I can see some paint build ..." Read more

My Experience

Garrett and Cathy were great to work with. They gave continual updates. My car was fixed and it was sparkling clean when I picked it up.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They made the process easy and answered all my questions

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was finished early and looks and drives great

My Experience

Tony was steadfast in working with AllState to get all the issues from the incident fixed at a quality level. He talked to me, heard my concerns and advocated for a “ just” outcome. He is my hero because when someone hits you and their insurance team members are trying to deny claims it just elevates the stress. Having all of the related Jeep issues resolved takes at least some stress off of me so I can fully focussing healing. Tony became an advocate for what he knew was right!!!! A hero!

Likely to Recommend

100%

Repair Quality

Tony is my hero. He advocated for me alongside my attorney. He found issues with the Jeep that I did not uncover myself. My battery died n he took it to get a new one under my name since it was still under warranty! He DID THAT. He is not only good at what he does … Tony made a huge difference in my life during this very stressful time!!! He really is the best!

Customer Service

Kathy at the front desk was very responsive every time I called. She even pulled my vehicle close to the rental so I could transfer my items to my Jeep.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Pretty painless process! Would have been nice to know a bit more about what was going on. I wanted a back light fixed but knowone ever talked to me.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Thank you Crash Champions!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciated the text updates for my car. My car looks fantastic!

Customer Service

I appreciated the text updates for my car. My car looks fantastic!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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