Caliber - Bloomington IL - West
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very kind and helpful along the way!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Like I said, I enjoyed the people I interacted with, but it was not the smoothest experience.... and it isn't over yet.
Repair Quality - 2.5/5.0 -
It is not finished yet. 1) Had to return it for a major rattle in the door due to an improper clip; 2) Door color doesn't match; 3) Wasn't even told when I picked it up the pin-strip decal has not come in yet, so they will redo the door when that decal comes in, but I will have to leave it another 3 days.
Customer Service - 3.0/5.0 -
I liked the people that I interacted with. They were very nice and friendly. But the lady managing the calls on more than one occasion told me she would keep me posted, but I had to call to get status updates. I waited several days for a call that the parts were in, but never got that call, so that delayed the job by a few days. The job took a day longer than expected because a door handle had not been ordered. I found that out when I called, not when they called, etc. And as mentioned, when I picked it up, there was no mention that I would have to bring it back for pin stripe decaling.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was beautifully done. Very pleased 😀
Customer Service - 5.0/5.0 -
Customer Service was extremely excellent. She went above and beyond to help when a problem came up.. This is the place I would send people to get repairs done on their vehicle .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
So far so good. I love that the inside was cleaned out and it looks like my car was washed as well.
Customer Service - 5.0/5.0 -
The lady at the front desk was very helpful even when my claims rep caused confusion.