Caliber - Bloomington IL - West
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and great customer service. All of the employees that I spoke with were very kind and helpful. I appreciate it!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely I will 😎
Repair Quality - 5.0/5.0 -
Wow! They did it great job on the tiguan! Totally satisfied 😎
Customer Service - 4.0/5.0 -
Great people.😎
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the work and would recommend them to others
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Anyone I know that needs body or mechanical work will get a recommendation from me for Caliber Collision. What could have been a stressful and time consuming process was made painless by Caliber Collision and the work performed looks fantastic. Granted, it has been only a few days since the work was completed but I don't foresee the quality of work to suddenly fall apart. I am filling this out for my father as I was managing the repairs due to family reasons. My mother died 2-days before we were to drop the car off for repair. I did not mention that to anyone at Caliber Collision at any time. As one might imagine, things were very chaotic and extremely stressful for everyone. I was very worried that the repair process would take up much of my already limited time but it did not. After our first interaction with Caliber Collision during the repair process, I knew it was nothing I would need to worry about. That was true from the start to the finish of the process. You unknowingly made the hardest week of me and my fathers life just a bit easier to manage without even knowing it. Thank you, sincerely. I realize it might be difficult to relay or understand but you made the last couple of weeks slightly less trying by doing what you said you would do and when you said you would do it. That isn't common for any business these days and I and my father appreciate it.
Repair Quality - 4.5/5.0 -
It is hard to give anyone a 10/10 after just a few days. Also, a small part that did not affect the overall repair needed to be ordered for installation in the next week. If that goes off without issues like the initial repairs, I would give my experience a 10/10.
Customer Service - 5.0/5.0 -
Timely updates without the need for me to call and the work completed within the range initially estimated. The staff was polite and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My locking alarm horn works intermittently after the repairs but overall, amazing job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I’ve told friends/family about this experience, and to go elsewhere for repairs
Repair Quality - 5.0/5.0 -
Awesome job, can’t even tell anything was done. From paint matching to body panel gaps, it all looks perfect.
Customer Service - 0.5/5.0 -
Absolutely unacceptable work from a customer service perspective. The initial turnaround time was 8 days, then 14 days, and then no ETA due to some parts being on hold. I had enough of not being kept up to date, so I ordered the parts myself and got them in 3 days from Audi in Salt Lake City Utah. It took 28 days to get my car back in the end. I had to call them every week for an update, otherwise I never would hear from them. The front desk woman told me the estimator would call me back every time I told her I wanted to speak with him, yet I never got a call back, I always had to call them. I finally spoke with the estimator the day when my car was done, to which he apologized about the situation stating “I have a guy out with COVID, I was out on vacation last week, and we had a mix up with our parts dealer”. These are all very reasonable things that I would’ve completely understood, had I been kept in the loop with what was going on. This location DESPERATELY needs to do better on the customer service front. I would never return here because of this experience, and would not recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and everything was completed quickly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm really happy with service. Cody was nice worker. He knows what he was doing. Easy to communicate.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent and friendly