Caliber - Blue Island - Western Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
A portion of your mission statement includes delivering on time and, honesty. Both of these mission statements were breached and deceit prevailed. A 3 day job that I was quoted required 10 days. So I had a rental car bill that was near the cost of the $843.00. I was strung along twice. A 3 day job turned into a week. I was told that on last Thursday it wa ms going to paint and it would be ready the following Monday. Well, Monday came and I was told the vehicle was just going to paint today. Meanwhile I have to continue extending my car rental at $65/day. So I was blatantly lied to where the vehicle was in its repair process. I finally get my vehicle back not 3 days later as promised day one, not 7 days later as promised but 9 days later, a far cry from 3 days. So without tax my rental cost me $585 not including taxes. You are greedy and will accept overbooking the workload and lying to the patrons about delivery date. It’s deplorable business tactics and I will contact the BBB and fill a complaint with your regulating body. As if that weren’t enough, there are two fresh scratched on the left rear quarter panel that are deep to the metal. There is no way I’ll trust you to fix this. You’ll be getting a terrible review for certain. Your greed cost me a lot of extra money. Worst experience I’ve ever had with a body shop, unequivocally.
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service they kept me updated about my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The workers was very nice kept me posted on what was going on with my truck
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job
Customer Service - 5.0/5.0 -
The only thing that I didn't enjoy was the rental car. It wasn't clean and because I'm tall and used to driving an SUV it was hard getting in and out of the car. Other than that Tiffany from Liberty was awesome and made an inconvenience tolerable. As well as, the staff from Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great but missing a plug for a rail
My Experience - 5.0/5.0 -
Work was done faster than expected and right employees were kind and helpful and knew what they were doing, would honestly go back
My Experience - 5.0/5.0 -
Thank you for the excellent work you have done a cannot tell my car was hit. Thank for your kindness, and how you helped with the arrangements for the rental car. I will tell others of your good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
I was satisfied after I had to bring it back to be repaired right
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
The service was fantastic the staff was excellent friendly easy to talk to cooperative and I will be referring friends so the location on 126th and Western and I must say that the manager Thomas was great he stated that my car will be ready on a certain day and it was
Returned Clean
My Experience - 5.0/5.0 -
Jessica and Angela I want to Thank You All for the Excellent Customer Service and Great Communications Skills that was provided to me while having my Vehicle repaired and Jessica went Above and Beyond with the Insurance Company to make sure my Claim was paid in full and returned back to me in a Timely Manner. To The Mechanic and Detailer I want you to know how much I Appreciate Your Attention to Detail and Great mechanic work that made my Car look New Inside and Outside KEEP UP THE GOOD WORK. I will Definitely Recommend Caliber Collision to others in the Future. I give Caliber Collision * * * * * stars for Excellence.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
Excellence and friendly
Repair Quality - 4.0/5.0 -
I had to come back for small adjustment. My electronic indicator of flat tire came on but no indication of flat. Will take back but otherwise highly satisfied with work done.
Customer Service - 5.0/5.0 -
Received excellent customer service, communicated very well during entire process.
Returned Clean
My Experience - 0.0/5.0 -
My bumper sensors are out of line and malfunctioning!!!!
My Experience - 5.0/5.0 -
Thomas and your staff did an outstanding job with my vehicle...
My Experience - 5.0/5.0 -
The truck look brand new in the job is well done except the license plate on the front bumper
Likely to Recommend - 4.5/5.0 -
The work was very good
Repair Quality - 4.5/5.0 -
The work was very good
Customer Service - 4.5/5.0 -
Front license plate holder at on the truck
My Experience - 5.0/5.0 -
Repairs were completed in a timely manner. The customer service was amazing, they kept me updated throughout the whole process. Will definitely recommend