Caliber - Park Forest

4.9 (2,979reviews)
98%
20 North Street,  Park Forest,  IL  60466
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,979)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. The communication stands out as a major strength, with customers appreciating daily text updates with photos showing repair progress at every stage. Timeliness is another key positive, with many vehicles completed ahead of schedule and customers being kept informed of any delays. The quality of repairs receives high marks, with cars looking brand new and work described as excellent. Customers frequently mention the cleanliness of returned vehicles and appreciate the attention to detail. The shop maintains strong customer loyalty with many repeat customers and high recommendation rates.
AI-Generated from reviews written in the last 12 months
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"... coming back is the way they put vehicles back together—quality craftsmanship, attention to detail, and meticulous repair work that restores my car ..." Read more
"... damaged vehicle. Its hard to find a body shop that operates with such personal integrity, honesty, and fairness. Not only did you meet your estimated ..." Read more
"The reason why I rate 10 is because they was very professional"
"Awesome job, you cannot tell someone hit my car. Wonderful customer service. I will refer to everyone ..." Read more
"... way as to what was happening with my vehicle. The car looks brand new and you wouldnt even know anything happened!" Read more
"It was early, which I think is very commendable I appreciate an under promise over deliver experience."
"Vehicle was ready one week in advance."
"Great job! Repairs were completed very timely."
"The most impressive part of my experience is that they fixed my car exactly back to the way it was before and sooner than estimated"
"... notified me with updates of my vehicle. Repair was completed before estimated completion date." Read more
"Their text updates in their system with pictures at every stage in description in the links they provide ..." Read more
"They kept me constantly informed and up to date with any changes being made. I loved that i was able ..." Read more
"Exceptional communications. I was alerted every step of the process as to how the repair was proceeding. ..." Read more
"Caliber collision kept me informed, they sent messages containing the details of the repairs throughout the entire process, they also sent pictures ..." Read more
"... around great customer service, from the first day to text updates and just letting me know step by step how things were going with my truck. The people at ..." Read more

My Experience

My Experience

Thank You John’ You are the sweetest for repairing extra damage 🩷 much appreciated’

My Experience

This location is the best!! ... friendly staff and management . The General Manager John Meyers 10 out of 10 with keeping me updated on my vehicle. Always a very great experience when I've used this location. Great customer service!!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the great work you did on my car and I appreciate how you kept me informed with the text messages!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They are very professional and concise, and kept me updated at all times.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Maybe because I know the damage but you can still see the ripple in the door when you look from the back Other than that if you didn't know it was damaged you probably couldn't tell

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the service I received. My truck was very clean inside and out and look like new when it was returned to me. The staff was very professional and kept me posted at all time about my vehicle. Thank you very much on a great job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was kind, insightful, and professional. yay n’stuff.

Likely to Recommend

Repair Quality

Everything was so good.

Customer Service

So good.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service from beginning.

Likely to Recommend

Like I mentioned before, I’m impressed with their workflow, updates and performance of this store.

Repair Quality

Amazing team at Caliber Collision! They were not only professional but thorough in explaining the repair process and the estimated wait time. They kept me updated on the repairs with actual progress pictures delivered to me via text messages. They also helped me get a rental car which was extremely convenient. My car’s rear bumper looked shiny and new when I picked up my car. I’m definitely impressed with their work ethic. Simply the best!

Customer Service

Everyone was warm and welcoming and extremely helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience, I'm especially thankful for John and the team as they kept me informed every step of the way and went above and beyond with my repair!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I felt like I was well informed throughout the whole process

Likely to Recommend

Repair Quality

Friendly, welcoming environment. Great customer service..timely work done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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