Caliber - Crown Point
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 0.0/5.0 -
The customer service is excellent but I had to return my vehicle because of imperfections concerning the repairs. That’s a little inconvenient.
My Experience - 5.0/5.0 -
Nicole was phenomenal. She was very professional and kept me notified of the process and updates throughout the entire process. My car was ready a week earlier than promised and they had my 2022 looking like a 2026 inside and out! I highly recommend this business for your vehicle needs. You will be very satisfied! Just ask for NICOLE!
Likely to Recommend - 5.0/5.0 -
Like I said everything was great.
Repair Quality - 5.0/5.0 -
Top notch service
Customer Service - 5.0/5.0 -
Nicole was phenomenal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They are awesome to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes, the service was top-notch. I had damage from the recent storms in the area and my truck looks absolutely fabulous. The communication from the team was excellent and everybody was real nice very professional. I will always bring my business to them. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great Job
My Experience - 0.0/5.0 -
I came back to Caliber based on my previous experience. this time, well I wouldn't come back. what the work was excellent the intake was terrible. My expectation was that the individual evaluating the damage, would do a professional and measured review of the damage, I this case this did not happen. The result is that a major scratch and paint chip were left un repaired. I letit go because, first you had my car for almost a week (I can under stand that) but knew this survey was coming, and didn't need the pushback I was receiving from you employee.
Likely to Recommend - 0.5/5.0 -
my experience was nothing like what I experienced in my previous encounter
Repair Quality - 1.5/5.0 -
My experience was such, I will not be coming back
Customer Service - 0.5/5.0 -
The customer service rep who evaluated the damage, relied on my pointing out the damage as opposed to reviewing the car, to find things I may have missed
My Experience - 0.0/5.0 -
The color of the bumper doesn’t blend with the rest of the vehicle on the right back side. It appears to be different
Likely to Recommend - 1.5/5.0 -
Again my car isn’t blended and the color is off
Repair Quality - 1.5/5.0 -
I need to give you a call because the paint isn’t blended and the color doesn’t match. The staff would be a 10 but my car I’m disappointed. Everyone notices the difference in the color and I’m not certain if a step was skipped but it needs to be corrected.
Customer Service - 3.0/5.0 -
This should be higher but the car paint doesn’t match I did tell My representative on the time of pick up but she stated that it was the sun and that it is because of the metal car. Vs the rubber bumper and the paint will show a difference but it doesn’t show like this on any other parts of my car besides for the side that was under repair.
My Experience - 5.0/5.0 -
Fantastic job! Car looks brand new!
Likely to Recommend - 5.0/5.0 -
Great work!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car looks beand new! Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job even cleaned the interior and all door jams and finished the job 4 days early.
Customer Service - 5.0/5.0 -
The customer service was great and kept me updated every other day while they had my car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very welcoming. Greeted me with a smile. Walked around the car with me to peep out the damages. Gave me an estimation of when vehicle would be ready but got done before scheduled time. Sent me weekly updates. When I picked u my car, it was like when o first got it. No sign of damages.
My Experience - 5.0/5.0 -
Caliber was great to work with and they communicated updates along the way. When it was time to pick it up, they included their hours
My Experience - 5.0/5.0 -
My pilot looks great. Thanks for cleaning it inside and out and getting it done pretty quickly. I'll try not to hit anymore deer. That was the first one in my 68 years
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Pilot looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service