Caliber - Crown Point

4.9 (555reviews)
98%
1018 E Summit St,  Crown Point,  IN  46307

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (555)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting excellent communication through regular text and phone updates throughout the repair process. The shop consistently delivers repairs ahead of schedule, with vehicles returned in pristine condition both inside and out. Customers frequently mention professional and friendly staff who make the repair process smooth and stress-free. The quality of workmanship is consistently described as making vehicles look brand new, with seamless paint matching and attention to detail. Many customers appreciate the unexpected interior cleaning service. However, some improvement areas noted by customers include occasional communication gaps, incomplete repairs requiring return visits, and isolated instances of paint quality issues or missing parts.
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"The quality of the work was excellent!!!"
"Extremely satisfied! Repair quality was excellent. Looked like a brand new car again!"
"Incredible service from start to finish , an excellent job on my door that was damaged… Highly recommend Caliber for all your auto body ..." Read more
"Paint job was not completed properly"
"I noticed some damages that werent fixed. And the paint job on the trunk was not done well, I noticed there was material stuck underneath it ..." Read more
"Vehicle was promised on the 10th and we received on the 6th so 4 days early!"
"Yes, actually picked it up a week earlier than the original estimate!!"
"Done 4 days early"
"Ready a week ahead of original estimate date of completion :"
"Not on time. I have to keep changing my schedule. You should be serious and get parts from the area ..." Read more
"Received constant texts and phone calls on the progress, never experienced that from any company before ….thats ..." Read more
"Communication was excellent. Received phone calls and emails."
"Updates twice a week plus a link to keep up on the progress of my car"
"Absolutely did not."

Likely to Recommend

Professional and worked great with my insurance

Repair Quality

Service was wonderful. Staff was kind and polite. I cannot tell where repairs were done

Customer Service

Very professional

My Experience

Highly recommend. 5 out 5 stars. Car is like new . Thank you so much!!!!!

Likely to Recommend

Repair Quality

Customer Service

Thank you so much for getting me back on the road so quickly! The work was professionally done and the process was very easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They were very helpful and informative I was kept informed of the progress of the work being done Joe continued to give me updates by phone calls and text

Customer Service

Returned Clean

My Experience

VERY satisfied with Caliber. Mostly dealing with the insurance. Even until the very end I was on edge dealing with them.

My Experience

I am very pleased with the service that I received. Everyone was very professional and I felt that my vehicle was repaired quicker than expected. I was also very pleased by the communication that I received throughout the process of my vehicle being repaired. Also Nefty was very helpful, knowledgeable and professional in all of my interactions with him. I will definitely be recommending Caliber Collision. Thank you to all!

My Experience

very proficient

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was handled very professionally from start to finish. Great communication and the result was great.

Likely to Recommend

No complaints. Car looks great. Good experience start to finish.

Repair Quality

Car looks better than when I brought it in. Accommodating, friendly and communication was great.

Customer Service

Everything was explained in detail, including time line. I was texted 2 to 3 times a week with progress updates and my car was finished on time.

Returned Clean

My Experience

Good work my car🫡👌

My Experience

Start to Finish this was an amazing experience. I was kept in the loop every step of the way. 5 stars!

Likely to Recommend

Repair Quality

Kept me in the loop every step of the way! Would recommend

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service.

Returned Clean

My Experience

Quality workmanship in a reasonable amount of time.

Likely to Recommend

Repair Quality

Great experience. Quick professional workmanship.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Good communication, clean waiting room, professional customer service. I'd request caliber again

My Experience

The pleasant interaction and communication with staff was superb. I truly appreciated the updates with the process of the the repairs without having to call myself . This was I must say the best experience I have had with a company for repairs of any cars ; in my home we have 4 cars and this was by far Topnotch service . Very pleased . Well done Caliber Collision in getting me back on the road .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Nefty did a great job keeping me informed, my car was clean & looked better than ever!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks as good as new. The cost was far less than I thought it would be. I am very satisfied!

My Experience

Your team was awesome and really helpful throughout the whole process. We were informed of everything and our Subaru was done really fast!!! Thanks for a great experience!!!