Caliber - Valparaiso

4.9 (502reviews)
98%
1056 South State Rd 2,  Valparaiso,  IN  46385
See Photos
Instant Estimate
Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (502)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text updates (typically twice a week) that kept them informed throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many vehicles were completed ahead of schedule, saving customers money on rentals. The interior cleaning provided as a complimentary touch was frequently mentioned as a pleasant surprise. A few customers noted minor cleanliness issues such as streaks or greasy prints, and occasional concerns about parts or post-repair issues were raised directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... to call or stop in to see how things were going. All repairs done were professionally handled, with no short cuts. Caliber Collision came recommended as a trusted repair ..." Read more
"... Gladiator. Came back sparkling and perfectly clean! Customer service is outstanding. First class service from beginning til the end.❤️" Read more
"My vehicle looked brand new when Caliber Collision was through with it, and they actually finished days before the ..." Read more
"... felt that level of confidence. The staff is amazing, the communication and updates are excellent, and the turnaround time was impressive. Ill definitely be recommending ..." Read more
"... returned a week ahead of the estimated completion. The repaired areas look like a brand new car and the added interior detailing before I picked it up was icing ..." Read more
"Was promised on a Monday afternoon and I was able to pick it up Monday morning."
"... new when Caliber Collision was through with it, and they actually finished days before the estimated date of completion!" Read more
"The car looks as good as new! Work was. Completed ahead of schedule which was unexpected, and I felt well informed through the whole process. ..." Read more
"Did a fantastic job. Truck was done much faster than expected and looked like new. Thank you."
"... were still able to get the car completed on time. Multiple weekly updates and very nice staff. Would highly recommend to anyone who needs any type of car work done.!" Read more
"... super fast and I was able to pick it up on the 14th! I got text updates every Tuesday and Thursday so I was never left in the dark about anything. They also gave me ..." Read more
"... seemed bothered by the number of questions I asked. The consistent check-ins by text. every Tuesday and Thursday took the guesswork out of when my vehicle would be ..." Read more
"I received text updates and calls when necessary. It was a very transparent process."
"Yes, they reached out every tuesday and thursday without missing a beat."

My Experience

The process was seamless and simple. The work is high quality. I will 100% recommend and use again should the need arise

My Experience

Had some problems with parts. Not calibers issue, but i was always kept up to date with what was going on. Very satisfied

Likely to Recommend

Repair Quality

Great. Parts issue but not calibers fault..

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Caliber did an excellent job repairing my truck. Tommy and his team are true professionals at what they do. I really appreciate the quality of the work that was done.

My Experience

Thank you for your work on our car! The repairs were thorough and corrected the issue above and beyond our expectations.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They were timely and kept me in the loop on repairs.

Customer Service

Very punctual!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was happy and pleasant to work with and talk to

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The customer service was great, I felt confident leaving my car and even when I was nervous everyone was reassuring. They made a stressful experience so much easier and less stressful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As soon as you walk in the door, everyone is so informative and professional from start to finish I highly recommend caliber collision

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Done before it was promised. I appreciate being heard when I expressed how much we needed the car back quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very good at communicating what was going on.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you for the weekly text messages and updates. My car looks and feels better then how it came in. I appreciate all the kindness and effort to fixing my vehicle and getting it back to me. Thank you again!

Likely to Recommend

Repair Quality

Someone in the "chain of repairs" of my 2019 Honda Ridgeline did NOT properly tighten the battery terminals! It cost me and others helping me quite a bit of consternation, trying to figure out why my truck would not start, on the afternoon of September 4th. It was a hassle getting to the battery to determine the problem, which was loose battery terminals. The positive battery terminal was somewhat readily available to access, but the negative terminal is not without removing certain items which restrict access. From what I was able to determine the other repairs were satisfactory. Regarding the battery problem, it was a hot and sweaty job that I did not appreciate having to involve myself in, including leaving the truck overnight at a different location than my home until I could get rides from and to it to repair it myself. I'm certain it was the fault of someone in the repair process at Caliber Collision.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Zero complaints. Each staff member was lovely, their lobby is nice and clean, my car was done early, and they made the process a breeze.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The receptionist was exceptional, fantastic people skills. I very much appreciated the text communications, good to know where I was in the process. Appreciated when the date was pushed back, you contacted the rental company. The convenience of getting picked up at Caliber, for the rental, and being able to return it there was so nice!

Likely to Recommend

Repair Quality

Car looks great

Customer Service

Loved the text updates every Tuesday & Thursday. The lady working the desk, phenomenal!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 502

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Valparaiso  |  46385