Caliber - Valparaiso

4.9 (463reviews)
99%
1056 South State Rd 2,  Valparaiso,  IN  46385
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (463)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Communication was a standout highlight, with customers appreciating regular text and call updates throughout the repair process. Many customers were pleasantly surprised by early completion of repairs, often days or even a week ahead of schedule. The complimentary interior detailing was an unexpected bonus frequently mentioned. A few customers noted minor concerns such as cleaning streaks, occasional delays, or isolated quality issues, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"... beautiful inside and out and the staff is excellent. The repair on our car was top notch, so well done, and was quick. I'm overjoyed that my insurance company ..." Read more
"My vehicle looked brand new when Caliber Collision was through with it, and they actually finished days before the ..." Read more
"... They kept me informed during the whole process and the quality of work was outstanding." Read more
"... to call or stop in to see how things were going. All repairs done were professionally handled, with no short cuts. Caliber Collision came recommended as a trusted ..." Read more
"... felt that level of confidence. The staff is amazing, the communication and updates are excellent, and the turnaround time was impressive. Ill definitely be recommending ..." Read more
"Was promised on a Monday afternoon and I was able to pick it up Monday morning."
"... new when Caliber Collision was through with it, and they actually finished days before the estimated date of completion!" Read more
"... status of my vehicle never went longer than 48 hours. Car was returned a week ahead of the estimated completion. The repaired areas look like a brand new car and ..." Read more
"Pleasant efficient and courteous staff. Repairing was done promptly and ahead od schedule. Car looks great."
"The repair was done well and quicker than expected."
"... awesome experience even though my vehicle was hit. Communication about the repair was spot on and ahead of schedule. Daily updates keeping me informed along the entire ..." Read more
"I received text updates and calls when necessary. It was a very transparent process."
"... bothered by the number of questions I asked. The consistent check-ins by text. every Tuesday and Thursday took the guesswork out of when my vehicle would be ..." Read more
"From start to finish, the team at Caliber kept me informed on what stage in the repair process my vehicle process. The process ..." Read more
"... experience with another local place a few years back. Caliber had fantastic communication throughout the whole process, and my car was done a week earlier than they had ..." Read more

Likely to Recommend

Communication was absolutely outstanding from Melissa and Kacey. Appts were prompt and on time.

Repair Quality

Everything looked great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so nice, efficient, and kept me up to date and made it easy for the rental to just be dropped off at your place!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I have a certified mechanic in my family. I don’t recommend auto repair companies to people usually.

Repair Quality

Good communication. Friendly employees.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great communication through process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work. Not only was the repair absolutely perfect the interior of my car has never been so clean! I will be a definite repeat customer. Thank you!

Likely to Recommend

Great work and nice people

Repair Quality

Looks really nice.

Customer Service

They texted me every week. Nice people

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were helpful and kind !

My Experience

Everything was handled in a professional and timely manner. The staff was very friendly and knowledgeable. The work turned out great!!

Likely to Recommend

Everything was handled exceptionally by all the staff!

Repair Quality

The car repairs turned out great!!

Customer Service

Everyone was accessible and informative throughout the whole process!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The constant contact and updates where great and the finished product was awesome as well as the detailed cleaning of the vehicle A+++

Likely to Recommend

Repair Quality

Kept in constant contact and very courteous and did an amazing job

Customer Service

Kept in constant contact and very courteous and did an amazing job

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was excellent. There was great communication and customer service all around. My vehicle looks great. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repairs look great.

Repair Quality

Kept me informed of repairs

Customer Service

Helped with rental car. Called Enterprise for a pickup. I didn’t have to walk

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone from the porter to the estimator and Melissa were awesome. Vehicle looks brand new, received my car five days earlier then estimated. Nicely done.

My Experience

Likely to Recommend

I will definitely recommend anyone to go to caliber collision for the best outcome and experience.

Repair Quality

Customer Service

Customer service went above and beyond!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would absolutely recommend Caliber to friends/family. I’ve already told several people about my positive experience.

Repair Quality

The service was great and I really liked the updates that I received throughout the process.

Customer Service

The service was great and I really liked the updates that I received throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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