Caliber - Portage

4.8 (1,245reviews)
96%
5735 US Highway 6,  Portage,  IN  46368
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,245)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before the accident. The team received strong recognition for professionalism, friendliness, and making the repair process stress-free. Communication was a standout highlight, with customers appreciating regular text and call updates throughout the repair process. Timeliness was another key strength, as numerous customers were pleased to receive their vehicles ahead of the estimated completion date. A few customers noted areas for improvement directly from their experiences, including occasional delays, minor quality oversights such as paint inconsistencies or reconnection issues, and isolated concerns about customer service interactions. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... care. I highly recommend them to anyone looking for quality repairs and excellent service." Read more
"... little imperfections, but with Caliber Collison, it looks as if it never was involved in an accident. Once again, Perfection!!!" Read more
"Fantastic job on the repairs, it's like the accident never even happened. Actually my car is in better condition than before ..." Read more
"... I needed a new bumper, trunk and a paint job and they matched it perfect. Customer service wise, they were great. I believe I was lucky and they got my car done before ..." Read more
"... confident that the job would be done right. Their work was excellent and the paint matched perfectly." Read more
"... They went above and beyond to get vehicle out early. I was told 41 days and they did it in half the time highly recommend." Read more
"... responsive. I was kept informed during my repair, which was completed well ahead of schedule. I appreciate how quickly the repairs were done and ..." Read more
"Your team was excellent!! Gave me an estimated date and stuck with it. I was given updates twice a week, and the car looks ..." Read more
"Vehicle was completed before the expected completion date! Excellent job on my truck and excellent customer ..." Read more
"Absolutely amazing work very fast and had my car ready 1week before the estimated date given, and the they detailed my car that was unexpected ..." Read more
"... entire process was completely stress-free, and the consistent updates were incredibly reassuring. I cant thank you enough! Keep doing what youre doing! ..." Read more
"Everything from setting up the appointment, the appraisal, the work and the communication was top notch. Thank you!"
"There was great communication, the repairs were done a week earlier than I was expecting. Everyone that I have interacted ..." Read more
"Communication was fantastic. My Jeep was back to me quickly. And you cannot even tell where it was mangles"
"... for my repair and got it done in one and a half. Sent out two to three weekly reminders and my overall report of the damages + expenses almost immediately. This ..." Read more

My Experience

Likely to Recommend

Any time

Repair Quality

They treated me with total respect and exceptional service

Customer Service

They treated me with respect and with exceptional service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked that you kept me updated on the progress of my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Thank you. The color matches well.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you so much for everything you have done for me. My vehicle looks fantastic. My trunk works great my backup camera. You guys repaired it as a new. It is wonderful. It even rained all morning and it is totally dry in there. Thank you for that. The seal is working wonderful you will always be my go to for any of my vehicle repairs. Thanks again.

Customer Service

The personnel at caliber collision are wonderful to deal with. They always greet you with a smile and answer all of your questions but the best part of all is they explain everything before you even have to ask. Thanks again.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks nice! Everyone was awesome there, from dropping it off, evaluation, to keeping me in the know what was being done by text, my favorite way. Then they happily surprised me by getting it done early. It looks great and they were just as nice when I picked it up. Keep up the great work! Thank you!

Likely to Recommend

Absolutely, I already have.

Repair Quality

Everyone was very nice. They explained everything.

Customer Service

Great group of people.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job and thank you for detailing the car as well. Great job did take a little longer though but that’s fine with me. Great job.

Likely to Recommend

Repair Quality

When you got the approval to fix my car I was so happy. However when I picked it I had to take it and pay for repair Additionally 350.00 I did not have. Of course call me and I will let you know what I had to face.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Looks good so far. Mostly, the work is guaranteed as long as I own the car, that is excellent.

Customer Service

Amazing customer service in the midst of being in a declared disaster area.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The driver door was very dirty with grim from it being in the shop, you guys put the seat down in the back of my car and there was an hanger there that has cause some dents on the leather that are not coming out and my cars smells terrible. I would not recommend this location. Javier was great but that was about the only good thing about this location, your receptionist should work on her customer service.

My Experience

Great people to deal with.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

You guys were wonderful the car looks great I really appreciate the work you did

Likely to Recommend

Repair Quality

My car looks great very happy with

Customer Service

Very happy with them

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the repairs on my Mazda CX30. Staff was courteous and provided timely updates. Also, received my car in a clean condition.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car turned out great, awesome work! The only issue I have is that my car was detailed and due to stuff being left in the vehicle the whole car was not done properly and it is extremely dusty!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great customer service

Repair Quality

It was great service

Customer Service

It was f Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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