Caliber - Highland in

4.8 (396reviews)
95%
8355 Indianapolis Blvd,  Highland,  IN  46322

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (396)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed flawlessly and vehicles were returned looking brand new or even better than before. The team received high marks for professionalism, friendliness, and attention to detail. Communication was a standout strength, with customers appreciating regular text updates throughout the repair process, keeping them fully informed at every stage. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional quality control issues such as misaligned parts or paint concerns, and one noted a communication gap between the call center and the shop. Overall, the vast majority of customers expressed strong satisfaction and enthusiastically recommended the shop to others.
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"... the Highland store, moving my car by trailer to it. They brought it back promptly after finishing it ahead of schedule, in time for the Thanksgiving holiday. The text biweekly ..." Read more
"They finished my car ahead of time. They kept me updated the whole way through. They exceeded my expectations. Thank you caliber ..." Read more
"... kept abreast of progress as the repairs were done. You were ahead of schedule, which tells me you were focused on completing the task exceeding my expectations. Thank you so much for ..." Read more
"My vehicle was ready a few days before promise time, which was great"
"... car off quote went up to more than $10,000. Second it took caliber over a month to make repairs. For a American car especially popular ones like ..." Read more
"... about what was happening with my vehicle because I would get updates on what was happening with my vehicle." Read more
"Communication from your office was consistent and I was never left in the dark regarding what was going on. Would highly recommend."
"... it back by Friday. Everyone did an excellent job. I actually got a text daily letting me the progress of the repair. You are the best and I will definitely spread the ..." Read more
"The communication was excellent. Any questions were answered quickly. The workmanship was top notch. Very pleased overall!"
"Excellent service, excellent communication, and quality repair work which was completed swiftly. Detailing the interior ..." Read more

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Good work

Customer Service

Returned Clean

My Experience

They did a great job repairing my vehicle at a short period of time

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Repair Quality

Customer Service

Returned Clean

My Experience

Yes I was I hate I didn't get my radio fixed but we're working on that he didn't get all the glass out but that's okay I know things have happened you did the best I appreciate y'all

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Repair Quality

The job was excellent I wanted to know if you did paint work i wanted to get the roof of my car painted

Customer Service

Everything thing was professional

Returned Clean

My Experience

Vehicle looks great, and they performed great work in spite of an extended area wide power outage.

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Customer Service

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Repair Quality

My experience was great and they worked so fast!! Highly recommend them !

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

The door won't open from the inside. We thought it was child safety locks but we can't figure it out.

Customer Service

Returned Clean

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Tell them about you no problem

Repair Quality

Did a great job in a timely manner no problems drive it to work everyday

Customer Service

Great

Returned Clean

My Experience

Kept me updated weekly. High quality job. Would bring future business there

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Repair Quality

Customer Service

Returned Clean

My Experience

The service was professional and courteous make my experience less stressful. Thank you!

My Experience

I was regularly kept up to date about my car's status and the repair were ahead of schedule, they also addressed my concerns in full.

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Customer Service

Returned Clean

My Experience

very helpful and kept me up to date— haven’t driven it yet but Hector was especially courteous

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Repair Quality

Customer Service

Very professional and kind with their service . The staff talk to you instead of talking at you when dealing with women customers

Returned Clean

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I would put a 10 because everything was great but do to having mismatch headlights i have to put a 7.

Repair Quality

Very satisfied but have one kind of major concern. My headlight was replaced and it is not the same headlight I currently have on the opposite side.

Customer Service

Returned Clean

My Experience

My Experience

Excellent customer service experience. Amanda & Hector kept me updated with the process of repair on my vehicle from start to finish. They thoroughly answered all questions & provided their professional insight on my car’s repair process. My vehicle looks IMMACULATE! You can not tell any damage occurred to my vehicle. The attention to detail & the cleanliness upon return is greatly appreciated! I told my family Caliber had my suv looking better/cleaner/more polished than it did when I purchased my suv in November. Thank you Caliber for such excellent service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean