Caliber - Highland in

4.8 (384reviews)
96%
8355 Indianapolis Blvd,  Highland,  IN  46322
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (384)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed flawlessly and vehicles were returned looking brand new or even better than before. The team received high marks for thorough attention to detail, professional workmanship, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text updates that kept them fully informed throughout the repair process, eliminating any uncertainty. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of the promised schedule. A few customers did mention areas for improvement, including occasional quality control concerns such as misaligned parts or paint issues upon initial pickup, and one customer noted a significant increase in repair costs after drop-off along with an extended repair timeline. Overall, the vast majority of customers expressed high satisfaction and indicated they would enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... Highland store, moving my car by trailer to it. They brought it back promptly after finishing it ahead of schedule, in time for the Thanksgiving holiday. The text biweekly ..." Read more
"... car would take 10 days to 2 weeks to be done but I dropped it off on Monday and had it back by Friday. Everyone did an excellent job. I actually got a ..." Read more
"They finished my car ahead of time. They kept me updated the whole way through. They exceeded my expectations. Thank ..." Read more
"The car was ready approx a week early. They also allowed a Sat pick up, even though they are normally closed."
"My vehicle was ready a few days before promise time, which was great"
"Great customer service all around I appreciated being kept abreast of progress as the repairs were done. You were ahead of schedule, which tells me you were ..." Read more
"Always kept me updated with what was going with my truck"
"Communication from your office was consistent and I was never left in the dark regarding what was going on. Would highly ..." Read more
"I was surprised by the personal updates they provided while the work was being done."
"... with having a car of mine repaired!! Friendly staff, great communication on the status of my repairs and an awesome warranty to back up their great work! I would recommend this ..." Read more

My Experience

Kept me updated weekly. High quality job. Would bring future business there

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was professional and courteous make my experience less stressful. Thank you!

My Experience

I was regularly kept up to date about my car's status and the repair were ahead of schedule, they also addressed my concerns in full.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

very helpful and kept me up to date— haven’t driven it yet but Hector was especially courteous

Likely to Recommend

Repair Quality

Customer Service

Very professional and kind with their service . The staff talk to you instead of talking at you when dealing with women customers

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would put a 10 because everything was great but do to having mismatch headlights i have to put a 7.

Repair Quality

Very satisfied but have one kind of major concern. My headlight was replaced and it is not the same headlight I currently have on the opposite side.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent customer service experience. Amanda & Hector kept me updated with the process of repair on my vehicle from start to finish. They thoroughly answered all questions & provided their professional insight on my car’s repair process. My vehicle looks IMMACULATE! You can not tell any damage occurred to my vehicle. The attention to detail & the cleanliness upon return is greatly appreciated! I told my family Caliber had my suv looking better/cleaner/more polished than it did when I purchased my suv in November. Thank you Caliber for such excellent service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service all around? I appreciated being kept abreast of progress as the repairs were done. You were ahead of schedule, which tells me you were focused on completing the task exceeding my expectations. Thank you so much for that.

My Experience

Customer service was amazing the text updates were great. I didn’t have to wonder about what was happening with my vehicle because I would get updates on what was happening with my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Depending on services needed

Repair Quality

Great communication. But use low quality shops for their repairs. And don’t inspect vehicles after repairs are done.

Customer Service

Communicate very well. Respond quickly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication from your office was consistent and I was never left in the dark regarding what was going on. Would highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Caliber Collision to everyone!

Repair Quality

Caliber Collision was a first time experience needing car repair. They thoroughly explained and showed me what was to be done to repair my car. The result was perfection. My car looked like it was brand new. The team was professional, friendly answered all my questions and went out of their way to accommodate me. If you need collision or auto care highly recommended Caliber Collision.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hector did an amazing job! We had a deer accident happened in another state and we took our car to the Caliber Collision near there for repairs, but the hood and the ac compressor were not properly installed. We came back to our Caliber location here. Hector examined our car and noticed the repairs were off and redid what needed to be done. He was very detailed. Our hood is now better aligned and our ac is running again properly. Appreciate the work!

Likely to Recommend

Repair Quality

Bumper was repaired nice and pristine

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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