Caliber - Blue Island - Western Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Everything about the experience was perfect I would definitely recommend Caliber Collision.
Repair Quality - 5.0/5.0 -
The team in Blue Island was terrific. They are friendly, responsive, and great at their jobs! These are stressful times but the team's customer service did not suffer.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thomas, I believe the manager, was very good to deal with. He understood our concerns and was very accommodating. Angie, in the office, was also very pleasant and responsive.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was so surprised when I came in to pick up my vehicle. It looked brand new. I was also very happy with the daily updates via text and the professional manner in which you took care of me as a customer. You get a perfect 10 and referrals from me. Thank you for making my unpleasant experience tolerable.(Ms Le Taunje Deas)
My Experience - 5.0/5.0 -
The service was amazing. Everyone was incredibly kind to me and answered every question I had about the process. The work itself was amazing. I’m very thrilled with the experience and will recommend Caliber to anyone in need of service.
My Experience - 5.0/5.0 -
Wow the service Jessica and crew gave was top notched.
My Experience - 5.0/5.0 -
1. Friendly office staff: Angie and Jessica. 2. Great follow up to let me know status of repairs. 3. Took initiative to contact rental company to arrange for rental. 4. Lessened the stress of the accident by explaining steps and timeline in the repair process. 5. The were knowledgeable and professional 6. They smiled when I came into your office and made me feel confident that I cane to the right place to resolve this accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice & great work...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Good job
Returned Clean
My Experience - 5.0/5.0 -
You guys sure did an awesome job and short period of time!! I couldn’t even tell if that side of my Chevy Traverse was even damaged!! Great Job to every tech involved with the body repair process, the estimator and the front desk personnel as well! Thank you so much!
Likely to Recommend - 0.5/5.0 -
This is base on my own experience and dissatisfaction.
Repair Quality - 0.5/5.0 -
I picked up my Beetle on Monday, March 2, 2020. That same evening my window won’t go up correctly , and the air bag light and error are showing. On Tuesday Morning when I stepped out of my car, I nearly tripped because the trim on the inside came up. I trusted you with my car and you made it worse. I called State Farm because I had to get an auto adjuster to look at my car so that I can have the needed repairs done. I feel like I would be stupid to bring my car back to you. Am I wrong? We’re all those things that were done to my car necessary?
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was very pleasant also very knowledgeable about Caliber. I was informed the status of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very pleased with the repairs done on my vehicle. Also excellent customer service of the staff. I was informed of the status of work performed.
Customer Service - 5.0/5.0 -
Awesome customer service skills and very knowledgeable of the company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication an costumer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
very good at keeping the customer updated. I appreciate that! Everyone so friendly and professional!
My Experience - 0.0/5.0 -
The experience has not been completed. However, customer service needs to have the receptionist at the BLUE island location to stop addressing customers as "Hun"! Very disrespectful