Caliber - Blue Island - Western Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
they are amazing
Repair Quality - 5.0/5.0 -
everything was well repaired
Customer Service - 5.0/5.0 -
they were very nice and always kept me updated on the repairs
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I like the fact that I was informed on every stage of the repair, office help was friendly and professional customer service A all around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good customer service, I was informed every step of the repair
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work and stupendous communications.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Proper parts were not ordered in time. Panel on the steering was not properly put back together.
My Experience - 5.0/5.0 -
The Caliber customer service was exceptional.
Likely to Recommend - 5.0/5.0 -
Have recommended two friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great timely service
Returned Clean
My Experience - 5.0/5.0 -
So far so good. Would like to have a little more time to asses, the car looks really good
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I really like the fact that I was always informed on the status of my car and my car looks brand new. You would never know that it was in an accident.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
So when I picked up my car after they had it for 6 weeks, no front end alignment was done. The car would pull to the right and it would be freezing in the car and you could feel air coming in. Also when I was on the expressway and hit a bump, the driver side window shook. So I called the shop and hd to bring the car back for another day. I live on 42nd Street. I had to take it all the way to around 127th. It's hard enough getting a ride and the fact that I didn't have a car for weeks. So I get the car back and it pulls to the right a little bit still, its much better but I feel the alignment was still not done right and when I was checking out the door why it was so cold I realized that on the passenger side door there is a black rubber strip but it is not on the driver's side door. I can send you pictures of it if needed. But at this point it's ridiculous to have to go back and forth and still have issues with the car with how much money Liberty Mutual had to pay for a repair that should have been quality.
Customer Service - 5.0/5.0 -
The customer service was great. They were very nice and kept me well informed. The issue I have is with the actual quality of the repair.
My Experience - 5.0/5.0 -
scheduling process was weird not sure if it was my insurance or caliber but. I do know caliber called once to schedule then never called again
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
nobody really knew what was going on tried to get another one of your shops they acted like they didnt want the business
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I Really appreciate hiw Brian kept me informed every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
My car still isn't fixed right,all of the months they had it,im a little disappointed 😒