Caliber - Boulder
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All of the staff were compassionate and caring in their approach. The communication during the process was timely and to the point. They also took all of the negotiation with the insurance reps onto themselves. There was no fight or controversy that I had to deal with. First rate service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The front bamper was replaced. The service and process were very clear and quick.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
i mean this isn't a conversation I really have and usually it's best to go to whatever shop works with your insurance. but it was good service. thank you
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michael was amazing. Kept me informed and even came in on his day off to get my car to me. He was wonderful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you, Caliber Collision, for the amazing work on my car! The repair was done perfectly, and everything looks great. Your team is very polite, helpful, and professional. I truly appreciate your effort and dedication. I will definitely come back again if needed and recommend you to others.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast friendly service. Everyone was great to deal with. They washed it inside and out. Looks better than before.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you awesome job!
My Experience - 5.0/5.0 -
Jimmy was extremely responsive and helpful. Great experience overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience with getting my car repaired...excellent work and communication
Customer Service - 5.0/5.0 -
Great customer service...loved being kept in the loop at all stages of the repair
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new. Thank you for your timely work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The best
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The Enterprise partnership or easy to pickup/dropoff Enterprise rental car is a make-or-break deal which elevates the customer experience and overall satisfaction. I'm glad this aspect for this location has not changed as it is a very welcome seamless experience. The Caliber Collision off of Arapahoe has been there since before I started driving but the parking situation is horrible even by Boulder standards. I would highly suggest finding a better location or improving the parking location. When I arrived, there was literally no parking spaces available in front. I know that's not entirely controllable if Caliber doesn't own the building/location but this is a car repair service. If there's no parking available for your customers, that's not a good sign in most cases. If you do move locations or improve the parking, I hope the Enterprise partnership for this location will still continue. It would also be nice to see this stated clearly on Caliber's website because it's a great benefit to any customer since we live a car-centered nation. It's something you should absolutely advertise on your website since I love not having to find a ride to the nearest rental car location. In addition, it would be nice to see more rental car partnerships with other rental car companies if Enterprise isn't nearby a Caliber Collision location (like Avis, Hertz, etc.).
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
One thing that does need to change is that the documents and receipts should all be digital. It's 2026 so please consider rehauling your customer service system to upload and send all documents to your customers via email. This should also include any documents that need to be signed. DocuSign is a great way to get official signatures so there is really no need to have to tell every single customer to sign paperwork AT your location. There is no reason to only use hardcopies in 2026 either. You're welcome to keep hardcopies for your records but Caliber Collision's age is showing in a bad way by the fact that I as a customer only have hardcopies of documents and receipts from Caliber instead of digital copies of everything for my records.