Caliber - Brighton - North 18th
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Everything was fantastic! Communication was great! I was very pleased with everything except for one part. When I got my car back and got it home I realize that the side of the car that was fixed. The bottom panel is now two different colors. I wish that this would’ve been communicated to me so I would have been expecting it and planned to fix it myself. It is kind of crazy that the car was given back to me looking like that.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I was very satisfied with the communication and everything that went on with the repairs for my vehicle. I was happy to see that the car looked so great and I really appreciate that. The reason I gave an eight is because I was not made aware that the panels on the bottom of my doors would no longer match. I wish that I would’ve known that so I could’ve planned ahead instead of walking out to a car that looks a little goofy. I know that it can be fixed with a plastics restoration kit. I guess I’m just confused why that wasn’t done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was extremely impressed with the updates I was given on the status of my car. I also want to add that the front desk attendant was so friendly and explain the process very efficiently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Front desk attendant is extremely friendly and Arriane was very efficient with updates.
Returned Clean
My Experience - 5.0/5.0 -
Madison was really great .. Even though my car took over a month it wasn’t her fault the parts kept coming in damaged … she was great always keeping me up to date on everything …
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber is great i recommend anyone to go there !!!
Customer Service - 5.0/5.0 -
Very friendly very nice and very professional
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Lack of communication was a little disappointing this time, I was in there last year and the service was so much better
Customer Service - 2.5/5.0 -
Had to call to find out what was going on with the vehicle, lack of communication for sure
Returned Clean
My Experience - 5.0/5.0 -
Sadly, after only a few weeks following hail repairs on my Lexus 350RXH, I had to return for more hail damage. Twice within a couple of months. Very frustrating. Nevertheless, Maddie and the crew were very attentive and responsive. After a couple more weeks of waiting, I was finally able to pick up my vehicle and it looked like new. The PDR professionals are impressive. High recommended. Signed, a satisfied customer
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new... Wonderful work and attention to detail. And, I was so impressed with the customer service...taking me to the car rental...staying late when I went to get my car🙏
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Maybe another location .. but even then I probably would just steer them away. I went there thinking bc it’s a big company I would get good quality work without the hassle of being deceived and I had that exact experience.
Repair Quality - 2.5/5.0 -
At first there was a confusion as to what I wanted to repair. I received an estimate for only the bumper and not the shields under the vehicle. When I actually took the car in for repairs, a different person helped me. It seemed like the misunderstanding was fixed and thought I was going to have repairs done on what I actually wanted done. When I picked up my vehicle, at first glance it seemed like the broken pieces were fixed. I should have done a more thorough investigation because the shield that covers the area where the tire is (on the left side) is still broken!!!! Apparently only some of the pieces were fixed. Which I had asked for an estimate for all them to be fixed. Misunderstanding on both ends, probably. But I’m not familiar with Cars and I’m asking for all the broken pieces under the vehicle to be fixed … you would think they would include that part as well. Also, it continues to crack… and you guys obviously saw it. There was no initiative to see exactly what I wanted repaired.
Customer Service - 2.5/5.0 -
First estimate wasn’t even for what I wanted repair. The second estimate I thought included all the broke. Pieces under the vehicle. It didn’t … so obviously what I wanted was never truly understood
Returned Clean
My Experience - 5.0/5.0 -
Customer service and the repair iaee wonderful