Caliber - Brighton - North 18th
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like that I was kept informed on everything the car looks nice and everyone was nice and great communication thank you I will reccomend
Likely to Recommend - 5.0/5.0 -
They did a great job and staff was friendly thank u
Repair Quality - 5.0/5.0 -
Everything was good staff friendly knowledgeable and great
Customer Service - 5.0/5.0 -
Everyone was friendly and great customer service
Returned Clean
My Experience - 5.0/5.0 -
Thank you! Car looks great now.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
A piece of trim on the bumper keeps coming out. I sent pictures in the text.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paint was perfect good service would recommend
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I was a little hesitant to take my car to this location because of some of the reviews I had read, but overall, the repairs turned out well. My car was fixed after someone hit it, and everything seems to be working almost like new. The car also looked very clean when I picked it up, and the side where the accident happened had been polished, which was a nice touch and made the repair look even better. Wish was both sides showing that way. That said, there were a couple of issues with the experience. The receptionist could definitely improve her customer service. When we arrived to inspect the completed work, she told us we had to pay the deductible before she would hand over the keys because she didn't want us to drive away without paying. That felt disrespectful and made us feel like we were being treated as if we couldn't be trusted, which left a bad impression. On the other hand, Ariana was wonderful. She was friendly, professional, and had a great demeanor throughout the process. She made the experience much more pleasant. The only other frustration was that I received a text saying my car was ready for pickup, but when I arrived, I found out that two pieces had not been installed because the wrong parts had been sent. I had to wait another four days before those parts were installed and my car was actually complete.
Customer Service - 5.0/5.0 -
Arianna was outstanding. We also spoke with another gentleman, who I believe was the manager, and he was great as well. They were both professional, helpful, and made the experience much better.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would give a ten, but the tint that was replaced was not the same as the rest of the tint on the side windows. I understand this is not necessarily Caliber’s fault, but it should have been checked before leaving the tint shop.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service, continued updates, quick repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the overall experience, rhe communication and professionalism
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber’s customer service is superior! I would recommend this TEAM to anyone. Brought my vehicle in Tuesday and it was ready Friday. They even handled the return of my rental car. Jeremiah is the best! Thank you again Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You would never know that my car was rear ended!
Customer Service - 5.0/5.0 -
Stellar customer service from start to finish!
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
Mentioned in last response. I was not happy at pick up due to a chip in my paint. I mentioned it and it was brushed off as if it was there though I know it was not . Also I have a clicking sound coming from my passenger tire when a have to make tight turns which is the side my car was hit on
Customer Service - 4.0/5.0 -
Ariana is great. I think she has a polite and respectful personality. I am not 100 percent satisfied with the work on my car though. And when I picked up my vehicle there was a very large chip in the paint. I mentioned ot and it was brushed off as no big deal which upset me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The front desk associate and Jeremiah were very kind and helpful; it made my experience easy.