Caliber - Brookfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated the regular text updates from Aaron Clark on the progress of the repair and his hands on touch up of hard-water streaks at the time of pick up.
My Experience - 5.0/5.0 -
Nothing but great things about open communication about the timeframe of repairs on my car . Very pleased with the service
My Experience - 0.0/5.0 -
Didn’t hook up the intercooler tubes after replacing so I had to pay a mechanic for diagnostic and hooking up the tubes. Ridiculous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was great. Took longer than I anticipated, while Claiber team was very upfront about the duration.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service. Everything was done well and communication was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. They went above and beyond working with the person's insurance to get the repairs completed correctly.
Customer Service - 5.0/5.0 -
Great communication. Extremely helpful and were great an answering my questions.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
All employees were friendly and efficient
Repair Quality - 5.0/5.0 -
I was happy with the prompt estimate and scheduling the repair. The fact they were a preferred contractor for State Farm, the insurer for the car that ran into me, made the entire process much easier
Customer Service - 4.5/5.0 -
Based on the hours of labor in the estimate, which was a total of 4.8, I had hoped that the repair would have been completed in one day, but the decision to replace a sensor was not in the initial estimate
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. No issues
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Aaron was my contact from the Brookfield office. He was very professional and is an asset to your company
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The vehicle is scheduled to return to the repair center on Tuesday, May 12, 2026 I am very unhappy regarding a number of issues caused by the repair that were not present at the time the vehicle was brought into service. Other than hail dents which occured on 5/14/2026, there was not even a small blemish on either the exterior or interior of a 6500 mile 2025 Cadillac. Other than dirt on the floor mats and slight tire wear the car looked like a new vehicle. The repairs left several exterior blemishes, scratches, residue as well as a few areas of questionable fitment. The interior was left with some of the same issues, some being quickly noticable and others being more subtle. For the period of time the vehicle was in for repair as well as the cost billed and paid, most of the issues are absolutely unacceptable for a nearly new looking vehicle. I believe that a thorough and proper inspection of the vehicle after the work was reported completed should have revealed the issues prior to me returning to pick up said vehicle. This vehicle was returned to the repair center at which time I went over the issues with the shop manager at who acknowledged that there were issues that indeed should have been corrected before delivery back to me, the customer. He assured me that the issues could and would be rectified by bringing said vehicle back for one additional day of service. An appointment was then scheduled for, 5/12/2026.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The repairs were done using aftermarket parts. I wish I would have had a say in this. Costs were covered by another person’s insurance company but I wish I could have made a decision or given the option to pay the difference of what insurance would cover for Kia parts. The color and texture of new parts is different. It’s subtle but my car was only 2 years old, I wish I had an option for Kia parts only or an explanation of which parts were approved for purchase and why.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Easy, smooth and fair. I wish I would have gotten a call from my technician when I got a text saying my car wouldn’t be ready for another 4 weeks though.
Customer Service - 2.5/5.0 -
Again, the technician call would’ve been helpful, I had to call a few times to reach him.
Returned Clean
My Experience - 5.0/5.0 -
Communication was great! I would definitely return if I ever need repairs again.
Likely to Recommend - 5.0/5.0 -
Very likely!
Repair Quality - 5.0/5.0 -
So far, so good!
Customer Service - 5.0/5.0 -
I had a great experience. The communication was great and I felt I was kept in the loop through the whole process. I would definitely come back if I ever needed repairs again.