Caliber - Burbank

4.8 (3,904reviews)
98%
307 S Victory Blvd,  Burbank,  CA  91502
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In operation 29 years, 16 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,904)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the professionalism, friendliness, and attentiveness of the staff, noting that repairs were frequently completed ahead of schedule. Customers appreciated being kept informed throughout the repair process via calls, texts, and portal updates. Repair quality was widely celebrated, with many noting their vehicles looked brand new upon return, often detailed and cleaned. A few customers noted isolated concerns, including minor fitment issues, incomplete reassembly of parts, and occasional delays in receiving status updates - all shared directly from their experiences.
AI-Generated from reviews written in the last 12 months
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"... was in good hands. Its rare to find a business that combines professionalism with such a high level of customer care. Thank you to the entire team at Caliber Collision ..." Read more
"Caliber Collision exceeded all my expectations by expertly completing all repairs, delivering outstanding customer service, and consistently ..." Read more
"Everyone was extremely friendly and transparent. Reminder calls, text updates, extremely nice and professional. When dealing with ..." Read more
"Amazing customer service & repair work from start to finish."
"... company to make sure everything went smoothly. The car looked like it was brand new! It was clean inside and out. It was shiny clean and the tires dressed." Read more
"Thrilled with my repair! Car looks like new, and repair was done on 3 days vs 5. Thank you!! Fantastic repair. Done sooner than expected. Looks ..." Read more
"My vehicle was finished earlier then expected. Thank you"
"... communicated with me better than my claims adjuster. They finished my car a week early. Seamless process" Read more
"Everyone was very friendly and the job got done ahead of schedule!"
"... date. My rental was already returned at that point. Repairs had to be extended on 2 occasions Great people, great service. Was a little upset that ..." Read more
"... stressful situation feel much more personal. The communication was excellent, the process was smooth, and I always felt like I was in good hands. Its rare to find a business ..." Read more
"I was contacted at the appropriate intervals, and kept updated on the repair progress. They fulfilled the time frame quoted. The ..." Read more
"I really liked the notification system used. Easy to see where repair was at in progress and what the current costs were. It ..." Read more
"... from texts and the online portal. But I very much appreciate the diligence of the employee who stayed late to clear up the miscommunication and get me my repaired vehicle ..." Read more
"No one called me with an update for 4 days, and the shop would be closed for 2 days after. I ended up calling the shop about ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Overall, the service was acceptable.

Repair Quality

Not perfect but good enough

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend CC to my family and friends.

Repair Quality

Excellent caring service, repairs with a courteous atmosphere. Beautiful job!

Customer Service

Very courteou;s, promot and reliable staff.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team at Caliber Collision are amazing. I would recommend them to anyone looking for repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looks so beautiful! Totally restored after accident damage. The team was so helpful in reassuring me that it was going to be OEM parts. And worked hard to ensure they found the right emblem. This was a stressful time, but their kindness, patience, and reassurance did not go unnoticed or unappreciated.

Customer Service

Very professional and nice team.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The painting of the doors and fenders was good, but need to bring back to let paint and clear harden, so they can polish it. However, when i picked up the car I noticed that the running board below both doors at the front was sticking out and was not flush like the driver side. Another small fitment/alignment issue . It appears that the rear bumper may have been taken off and the bumper was installed but on the driver side at the end the rear bumper near the back wheel the bumper is not sitting flush, slightly sticking out. Another issue I just noticed is the passenger door bottom window trim, is sticking up from the end. The beginning of the trim seems snapped in perfectly but the end of the trim is sticking up. Also after the front passenger side fender was installed i noticed the gap between the hood and the fender is really close compared to the driver side gap. One last thing i noticed is the the passenger side rear door was replaced and installed , works well etc. but i did notice when you close it , if you dont close it with a liitle force it tends to stay open. The rear driver side door closes easily with almost no effort. Not sure if the weather striping is old on that replacement door or it may be slightly misaligned.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Claudia was awesome. Great work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Claudia did an excellent job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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