Caliber - Van Nuys

4.9 (7,442reviews)
98%
15040 Calvert Street,  Van Nuys,  CA  91411

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Mercedes-Benz

Reviews (7,442)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, timely repairs, and outstanding communication. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. The front desk staff received frequent compliments for being welcoming, efficient, and professional. Customers appreciated regular updates via text and phone calls throughout the repair process, making stressful situations feel manageable. The quality of repair work was frequently described as flawless, with paint matching and bodywork exceeding expectations. Several customers noted they would return and recommend the shop to friends and family. A few customers mentioned areas for improvement, including more proactive communication about delays and attention to interior cleanliness post-repair, but these were outweighed by overwhelmingly positive experiences.
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"... The work they did on my car was exceptional, and the car almost looked like it could have almost been back to it's factory release, that's the kind of work ..." Read more
"Caliber was extremely professional and efficient. They delivered exceptional work ahead of schedule."
"... knowledgeable, professional not without mentioning the quality of paint repair work received on my car. Highly highly recommend Caliber!" Read more
"I was kept well informed. The car was returned to me in exceptional condition and was very clean"
"Caliber was extremely professional and efficient. They delivered exceptional work ahead of schedule."
"I got my car about 3 days earlier than expected."
"My repair was completed a day early, I was very satisfied with the prompt repair."
"... might, My mom's automatic, a most fearsome sight. Five days, you had it, a blink and a flash, I thought I'd be waiting, a lingering crash. But ..." Read more
"Excellent work on my car and it was completed before the anticipated date."

My Experience

Excellent customer service and did great job on my car. Thank you George and his staffs

My Experience

Excellent service

My Experience

Frank is great. Took care of my car and went above and beyond. Give him a raise

My Experience

Everything about this experience was easy from start to finish. Setting up my appointment was simple, and they arranged a ride to get my rental car without any hassle. Pickup was quick and straightforward. Frank communicated every step of the way and were always available whenever I had a question. The work was completed on time. Highly recommend!

My Experience

Absolutely. So grateful for the service George provided.

Likely to Recommend

Repair Quality

Very happy with my car repairs car looks excellent!

Customer Service

Everybody was nice and welcoming

My Experience

You guys were amazing. So fast and communicative. Extra special thank you to Brian- he was so on top of the repair and we were kept so well updated.

My Experience

Likely to Recommend

Repair Quality

Paint does not look the same as original looks blotchy. Vertical line in door when views from side. Inside door edge not painted correctly. Door not in the same position as original. Car smell is strong from paint

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Repair Quality

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Returned Clean

My Experience

Caliber was extremely professional throughout and having been a past customer I know the great work that they do. Frank was terrific and kept me updated . I would not hesitate to use Caliber in the future.

My Experience

Excellent service and the staff was very helpful and nice, the gentleman that helped me with my car was very nice and professional. Thank you!

Likely to Recommend

Repair Quality

Great communication and fast work.

Customer Service

The staff is excellent Excellent and very friendly and explained the process very thoroughly and made the whole process very easy.

Likely to Recommend

Repair Quality

Car drives fine but there’s black marks on the interior of the vehicle and scratches on the interior and exterior of the vehicle that weren’t there before.

Customer Service

Took 2 days to send me the email to sign when I said I can come in early and sign them. So they sent it on a Friday when they were about to close and I had to wait till the next week for my car to start getting worked on. But other than that they were good with customer service.

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Repair Quality

Thank you!

Customer Service

Returned Clean

My Experience

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My Experience

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Repair Quality

Customer Service

Excellent crew. Kept me informed. Great customer service