Caliber - Van Nuys

4.9 (7,490reviews)
99%
15040 Calvert Street,  Van Nuys,  CA  91411

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Lexus Authorized
Mercedes-Benz

Reviews (7,490)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, outstanding communication, and impressive timeliness. Reviewers highlight the team's professionalism, friendliness, and dedication to keeping clients informed throughout the repair process via calls and texts. Many customers noted their vehicles were returned looking brand new, often completed ahead of schedule. The front desk staff received special recognition for being welcoming and efficient. A few customers noted isolated concerns around communication delays or minor quality touch-ups, reflecting areas customers themselves identified for improvement. Overall, the overwhelming sentiment is one of trust, satisfaction, and strong likelihood to recommend.
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"... me informed about the progress of my vehicle, and the quality of the repair work was outstanding. My Cadillac looks beautiful—you would never know ..." Read more
"My car looked phenomenal! Honestly it looked like a brand new car at Mercedes"
"Caliber was extremely professional and efficient. They delivered exceptional work ahead of schedule."
"My repair was completed a day early, I was very satisfied with the prompt repair."
"... might, My mom's automatic, a most fearsome sight. Five days, you had it, a blink and a flash, I thought I'd be waiting, a lingering crash. But ..." Read more
"About 2 weeks earlier than expected"
"Caliber was extremely professional and efficient. They delivered exceptional work ahead of schedule."
"Excellent work on my car and it was completed before the anticipated date."
"Communications between myself to them and their communications back to me continued to stay a priority with them, throughout the whole process. Helped very ..." Read more
"... Caliber Collision was friendly and very helpful. Everything was thoroughly explained throughout the whole process." Read more
"The repair work was great but they didnt do a great job of communicating what the damage was, how long it would take or when it would be ready. ..." Read more

My Experience

Likely to Recommend

I came her because my godmother did. They did a fantastic job on her Acura as well

Repair Quality

George and the team did a fantastic job on my car. It looks brand new. You can tell that they are well versed in their craft.

Customer Service

Communication was great

Returned Clean

Likely to Recommend

Repair Quality

Everyone at Caliber has been amazing!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great Service and Communication!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would definitely recommend this shop love the fast work and communication at all times.

Repair Quality

So far looks like the employees did a phenomenal job thank you very much for leaving it back as new. Shout out to the secretary’s front desk ladies they are the best with answering questions and guiding you with the process 10/10

Customer Service

Front desk ladies were very helpful and explain and answered any question I had they went beyond and that’s appreciate it 10/10

Returned Clean

My Experience

Our service manager, Frank Rosas did an excellent job communicating with me. The car was done in a timely manner and the car looks great. Caliber Collision is a very professional organization.

Likely to Recommend

Repair Quality

Customer Service

My Experience

It was seamless from beginning to end!! So happy with the work done and the customer service!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Frank and the two ladies at front desk were super friendly and helpful, the whole process of getting my car fixed was very stress free. I especially liked i that I was able to pick up and drop off the rental car at Caliber, as opposed to having to go to the rental car location. The work was done timely and once complete, my car looked amazing. They even washed it and the inside looked like it had a detail. Very happy with the service here, thank you to the whole Caliber team!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Job was done well, timeline was accurate (one day early) good communication

Likely to Recommend

Professional service!

Repair Quality

Looks new!

Customer Service

Excellent communication and on time

My Experience

Did all you could with my truck thank you

My Experience

Brian was incredibly service oriented. Calls back immediately and addresses concerns and questions. Keeps his word in keeping touch with his clients.

Likely to Recommend

Repair Quality

Fast and responsive

Customer Service

Fast and responsive

Likely to Recommend

Repair Quality

Customer Service

My Experience

Brian came through ahead of time. Work very professional.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was perfect! George kept me informed everyday about the progress of the repairs to my car, and the results are wonderful. My car looks beautiful.

Likely to Recommend

Extremely pleased with everything. Thank you! My car looks brand new.

Repair Quality

The repairs look perfect and they even come with a lifetime warranty.

Customer Service

The customer service was the best I’ve ever had when dealing with car repairs. George was fantastic and provided me with a daily progress update.

Returned Clean

My Experience

I want to thank George for everything my car looks amazing. The girls receptionist very helpful.

Likely to Recommend

Repair Quality

Receptionist and George were awesome and helpful

Customer Service

Returned Clean