Caliber - Burlington
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great communication, very professional shop and fantastic customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 5.0/5.0 -
Repair was delayed through no fault of the shop. But communication throughout the process was great.
My Experience - 5.0/5.0 -
The entire experience was top notch from delivering the truck through process and then the final experience.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision is the nation wide franchise I trust to take care of of my family autos whe body repairs are required for a myriad of reasons. Since moving from Cary,NC back to the Pacific Nortwest the Burlington,WA location has been the go to shop for vehicle body work repairs. The nation wide work guarantee is of great value to me. Manager Guy has been with Caliber Collision for more than two decades. He along with Mark another expert are mentoring Guys son and teaching him skill sets that proving exceptional results. Think again if choose to take your autos elsewhere. I have been a USAA member since I was at the US Naval Academy in 1977. USAA chooses Caliber Collision to repair Active Duty and Veteran autos. Should you? Scott D CDR USN Ret Lynden,WA
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the beginning to the end Caliber Collision was very communicative and I informative, did an excellent job and repair on my truck and Marc was awesome keeping me updated every step of the way and got my truck sooner than expected !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mark and Rhianna kept us in the loop throughout the entire process.
My Experience - 5.0/5.0 -
From start to finish, the whole process was excellent! Highly recommend to anyone! Some of the best customer service around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire experience was outstanding with Caliber. Thank you to the team at Burlington Caliber Collision for their outstanding customer service and professional performance!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a good job and kept me updated on the process. The staff was great.
My Experience - 5.0/5.0 -
From beginning to end I was made to feel valued and appreciated. They kept me in the loop while forming a successful triage between themselves, State Farm and Enterprise. Their service if definitely a cut above the rest. I’m thankful they were there when I needed them.
Likely to Recommend - 5.0/5.0 -
I have been telling everyone about the exceptional job they did on my car repairs. Very impressive work.I am 100% satisfied with every aspect of this experience.
Repair Quality - 5.0/5.0 -
Very impressed with the high caliber of work done on my car. They do phenomenal work.
Customer Service - 5.0/5.0 -
Exceptional, courteous service. Very friendly, and engaging. They made me feel valued and appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Beautiful job. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
When I asked why my warranty didn't cover the repair (multiple times) I was given very vague and inconsistent answers like "because accidents aren't covered". Then after explaining there was no accident (sunroof just imploaded) they changed the story to "no idea" go contact your dealer or look at your warranty. They did not attempt to help get me any answers including if it should have been a glass claim vs a regular insurance claim. In the end, I paid full cost, because navigating help was too difficult. After the repair there were multiple glass fragments found by a child in the back seat. She could have been injured. Age 8. I was told at pick up that they vacuumed. Overall very stressful experience. Only plus was the ride to the rental car location.
Customer Service - 1.0/5.0 -
Left multiple voicemail stating my availability to talk before 8am, at 1pm or after 5pm. Never got a live person, only texts.
My Experience - 5.0/5.0 -
thank you for getting the work done and in a timely manner and keeping me informed. I appreciate it and thank you again.
My Experience - 5.0/5.0 -
Rihanna was great setting up the tow truck to deliver our to you repair shop. Mark did a wonderful job of providing updates on the car. The repairs did an amazing job in making our look like new. A superb job by all involved with our Kia Telluride. Thanks