Crash Champions #0761 Burlington

4.9 (742reviews)
98%
258 N Hill Blvd,  Burlington,  WA  98233
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In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (742)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for excellent customer service, professionalism, and friendliness throughout the repair process. Regular text and email updates kept customers well-informed at every stage, which was frequently highlighted as a major positive. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. Bonus touches like car washing and interior vacuuming were appreciated as going above and beyond. A few customers noted areas for improvement directly in their feedback, including occasional parts delays, isolated communication gaps, and rare quality issues requiring return visits.
AI-Generated from reviews written in the last 12 months
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"... with. My vehicle was returned looking great, and the repair work exceeded my expectations. Thank you for providing such quality service. I highly recommend ..." Read more
"They advocated for the needed parts from the insurance company based on their experience. Some needed to ..." Read more
"Excellent! Looks brand new!"
"The paint work is good. They escalated the cost by saying they had to drill out the screws for the exhaust extenders and they replaced ..." Read more
"Amazing skillful repairs, thank you!"
"... they kept me informed of the issue and ordering, I got my car back early then the estimated date of completion which was a plus for me." Read more
"Super efficient process. Got me back in my vehicle a whole business day earlier than expected. Thank you so much!"
"Was told 25th as a estimate then once it started said the 30th and I got it the 31st"
"Excellent work done very timely. Super courteous and friendly staff. Thank you"
"Great customer experience! Repair finished earlier than estimated, which saved me rental car dollars. Hurray!"
"... team is amazing! They were completely professional, kept me updated by text so convenient every step of the way. They completed the job ahead of schedule ..." Read more
"Communication was frequent and courteous."
"The work was fantastic. ONLY downside was the lack of communication"
"Great customer service & always keep me updated with whatever was going on with repairs on my car."
"Mix up with my email address. Seems like someone should have checked when didn't receive any responses ..." Read more

My Experience

Excellent communication and customer service

My Experience

Well done. They took their time and did a thorough job. It looks fantastic and they were excellent at communicating what was happening weekly. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication. Friendly, helpful staff.

My Experience

Likely to Recommend

Repair Quality

Job done well, and vehicle ready when promised.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are very pleased with service from the beginning to the pick up of our Highlander "Beauty". She is shiny and back to normal. This is a company that goes over and above. Beauty was clean, not only the exterior but also the interior that needed cleaned. We so appreciate you taking care of our needs. Sincerely, Mark and Tina Rexroth

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The bumper repair is great but my back up camera signal still doesn’t work, which is the only thing I was concerned about. Repair was fast

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

No hiccups. No problems.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looked amazing couldn't even tell where the damage had been

Customer Service

Amazing job. Couldn't tell there was ever any damage

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

fast friendly service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Frequent text updates were very helpful & appreciated. Intake went smooth & well communicated on next steps. Jake walked me through the repairs completed when vehicle was picked up. You could tell his workmanship was personal & he did demanded nothing less than perfection, I was impressed. Small issue with the wheels, but a solution was immediately sought and shared with me, completely understand that these things happen and am not concerned with the final product being completed. I was extremely glad to hear of the lifetime warranty on 100% of the work, although I doubt I’ll need to explore that. Bonus was that I could leave the rental car at your facility for Enterprise to pickup. Overall I would recommend Crash Campions and especially Jake. Thanks to everyone for putting in the extra effort. -John Allen

Likely to Recommend

Repair Quality

All the work was completed with good quality. The car looks great and all the various electronics are working fine. The care was returned to me very, very clean.

Customer Service

Communication was frequent and courteous.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Mix up with my email address. Seems like someone should have checked when didn't receive any responses to emails.

Kept me Informed?

No

Ready on Time?

Yes

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