Crash Champions #0760 Bellingham Queen

4.9 (1,037reviews)
98%
2145 Queen St.,  Bellingham,  WA  98229

In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,037)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting flawless repairs that left vehicles looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text and email updates that kept them informed throughout the repair process. Many noted repairs were completed on time or even ahead of schedule. Complimentary interior detailing was a recurring pleasant surprise. A few customers noted areas for improvement directly from their comments, including delays without proactive updates, occasional parts-related setbacks, and minor quality issues such as bumper clips and alignment concerns. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... I picked up my truck, I was genuinely impressed. The repairs were done beautifully, and the attention to detail really showed. It looked like my truck had never been damaged. ..." Read more
"... picked up my car, it looked absolutely fantastic — youd never guess there had been any damage. The attention to detail and quality of the work really stand out. Im so grateful ..." Read more
"Excellent customer service! Not only did they do a perfect job fixing my car they presented it clean and in perfect condition! I have and will continue to highly recommend Crash ..." Read more
"... for their incredibly friendly staff; they provided excellent customer service and did a fantastic job. I highly recommend the repair team—they did excellent ..." Read more
"Still having issues with front bumper and clips on both sides."
"... repairs were proceeding. What a pleasant experience to get almost daily updates on on the status of our repair! And the repair quality was excellent, too!" Read more
"... the time to answer all my questions. You guys have amazing communication, the updates were so helpful and my car was complete 4 days before it was estimated to be. Thank you so ..." Read more
"... time. They handled everything professionally and kept me in the loop on every stage of my repair. The people were very kind, very helpful. I'm very ..." Read more
"The communication each week was thorough and kept me in the loop, which was greatly appreciated. The customer service ..." Read more
"Great communication! Always keeping me informed regarding progress! Great listeners! Very knowledgable! They understand ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Very friendly and knowledgeable. Kept me up on the progression of repairs.

Likely to Recommend

Repair Quality

Great lady i worked with.

Customer Service

Returned Clean

My Experience

Everything was done perfectly and quickly

My Experience

Quality excellent though took a few days longer than estimated.

My Experience

Every aspect of my experience was exemplary. JJ at the front desk was extremely competent and made me feel I was in good hands. Aliyah, the estimator, was extremely knowledgeable. I was kept in the loop every step of the process. Highly recommend!

Likely to Recommend

Repair Quality

Great company to work with! Easy to communicate with, professional, and friendly. I had a very positive experience working with them and would definitely recommend them.

Customer Service

Returned Clean

Likely to Recommend

I will 100% recommend Crash Champions to anyone and everyone. Very happy with their work.

Repair Quality

Crash Champions were so easy to work with. I appreciated their communication about the status of repairs and keeping me in the loop. They made getting my car repaired so easy. My car looks even better than it did before it got hit. I am so thankful my coworker recommended them. Aliyah was so knowledgeable and informative. Her calm demeanor and patience was the energy that I needed during a stressful situation. JJ was very helpful and kept me informed throughout the whole process. I am so impressed with the paint job. My partner and I are both shocked at the paint match and blending on the car. I can’t tell where the old paint ends and the new paint begins. Flawless. And they even vacuumed and wiped down the inside of my car. They definitely gave me back my car better than they found it (and better than it looked before the accident).

Customer Service

Amazing customer service.

Likely to Recommend

Repair Quality

Good work.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

As I said in my first comment, I love Crash champions. It is totally confident in their ability to repair my car on time. They handled everything professionally and kept me in the loop on every stage of my repair. The people were very kind, very helpful. I'm very knowledgeable.

Repair Quality

This was the best experience I ever had with a car repair. Not that I had a whole lot but they were so respectful of me and went out of their way to make sure I was contacted every step of the way through my repair. They made thorough arrangements for my car to get to the shop for me to get on a car rental and my car rental return. They were very accommodating and I'm very happy with them. I will go to them if I ever have another problem and I would highly recommend them to anybody who has it body work to be done.

Customer Service

Customer service was extremely polite. Succinct and helpful.

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a great job and the work was completed ahead of schedule. Good communication regarding status of repairs. When I picked up my vehicle' it was cleaner than when I dropped it off. Thanks!

Likely to Recommend

Repair Quality

Alignment wasn’t done right

Customer Service

My Experience

Likely to Recommend

They do great work, definitely recommend.

Repair Quality

It looks very good, so far can’t tell it was damaged.

Customer Service

The ladies were great to work with. Great communication and knowledgeable.

Returned Clean

My Experience

As I had recent surgery Crash brought the truck home! Kudos!

Likely to Recommend

Repair Quality

Good job! Very fast! I really appreciated you bringing the vehicle to my place!

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Exceptional courtesy and efficiency in handling the repairs and explaining the process to me, along with working very well with my insurance company, USAA and their appraisal. Kept me posted via text every day of their progress, and returned the 20 year old Volkswagen detailed clean and shiny, like new!!! Over and above of what I had expected, I could not be happier.

Likely to Recommend

Absolutely!

Repair Quality

100% Happy with results. Their courtesy and efficiency was excellent. They made an unpleasant occurrence very easy for me to maneuver, and to come out feeling satisfied that all will be taken care of.

Customer Service

Exceptional customer service.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car looks like new where the repair was done. Plus, the entire interior was cleaned. I appreciated the ride home.

Likely to Recommend

Repair Quality

So clean inside😄 And great finishing touches on the repair …saving original decor

Customer Service