Caliber - Burlington
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Based on my overall experience I will never go to this place again. Furthermore I wouldn't reccomend it to my worst enemy.
Repair Quality - 0.5/5.0 -
I was notified 4 times that my vehicle was ready for pickup. Each time there was an issue with the repairs. The first time there were still dents in the repaired areas. There were paint runs. The 5th time they called it was finally done how it should have been done the first time.
Customer Service - 5.0/5.0 -
despite the other issues the customer service was great. The office manager Marissa was very friendly and helpful in the whole experience.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The best
Repair Quality - 5.0/5.0 -
Great people to work with. Beautiful job
Customer Service - 5.0/5.0 -
Great customer service. Could not be better
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never recommend Caliber Collision and will actively warn friends and colleagues to stay away from Caliber Collision. Caliber's strength seems to be painting cars the right color. However, clearing up scratches isn't worth the hassle or the damage Caliber caused.
Repair Quality - 0.5/5.0 -
I brought the car in for cosmetic issues. I received the car back with structural issues. The windshield is uneven, with gaps around it. Because the windshield does not fit, the parts around the windshield do not fit securely. The windshield wipers stopped working, while I was driving but started moving again once I stopped and someone moved a part around the windshield slightly. Caliber also returned the car with a part of the rear door missing and with the shell and frame of the door not connected. When I raised some of my concerns with the Burlington, Washington Caliber Collision office, they were dismissive and rude. I brought a typed list of concerns and they wouldn't even look at it. I am extremely frustrated by the amount of my time they have wasted and that I will have to take it elsewhere for a trustworthy repair. A greater attention to detail and some quality control would have prevented the issues I continue to experience. The quality of the painted areas was good, but the reconstruction of the car and the unasked-for windshield replacement far outweigh that.
Customer Service - 0.5/5.0 -
The service advisor was condescending and intentionally obtuse. However, I did not sense that he meant to be insulting. He would probably get a 6 or 7 on a scale of ten. The rating is the lowest possible score due to the other person called as backup (possibly a manager). Guy was actively rude. The office is tiny and it was uncomfortable to listen to employees make personal calls and discuss each other, claimants, and even myself. There is also no way to leave a message after hours, which is Caliber's fault as a company. The Burlington, Washington office also does not provide all of the services listed on Caliber's website and subcontracts services out without identifying who is doing the work, which lures customers in under false pretenses. The only highlight is the office manager (Marissa), who was polite and empathetic. It's too bad her coworkers are not. Also, I think it's absurd that the only response to my concerns about the glass so far has been to send me text messages to complete this survey.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The work looks good from what I can tell but the service was poor.
Customer Service - 2.5/5.0 -
They did not respond timely. I could only get updates from the one that worked my case and if he wasn’t available I was out of luck. When I did get him he was dismissive and acted like I was a bother.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We would recommend this shop without hesitation.
Repair Quality - 5.0/5.0 -
The shop staff did professional work and the car looked great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend this body shop.
Repair Quality - 0.5/5.0 -
Very bad body work they didn’t even repair and re paint the entire front bumper. I will never have car repairs done by this shop again. They like to cut corners very poor body work. Also they had the car in the shop for over 3 weeks. This body shop will scam you. They billed my insurance company over $4,000.00 and did not even repair the entire bumper to match the part they fixed. Definitely amateur night at this body shop. I will definitely yelp them. Very disappointed!!
Customer Service - 0.5/5.0 -
Poor personnel skills