Caliber - Burlington WI

4.7 (662reviews)
95%
2300 Browns Lake Dr, Suite A,  Burlington,  WI  53105
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (662)

Customers say
Overall Customer Satisfaction
Customers at Caliber Collision Burlington consistently praise the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlight that repairs were completed well ahead of schedule, often days or even weeks early, which exceeded expectations. The frequent text and phone updates throughout the repair process were widely appreciated, with customers noting they felt informed and stress-free. Repair quality received high marks, with numerous customers describing their vehicles as looking brand new upon return, including clean interiors and exteriors. The friendly, professional, and caring staff atmosphere was a recurring theme. A few customers noted areas for improvement, including occasional issues with unanswered calls, minor repair imperfections such as panel gaps or sensor malfunctions, and in rare cases, delays due to parts availability. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... about Caliber Collision. From the moment I walked in, the team was professional, friendly, and genuinely cared about getting my car back to perfect condition. They ..." Read more
"... done! I will forever be a satisfied costumer. Also the service was out of this world awesome. It was fast, staff were knowledgeable and very helpful. It was ..." Read more
"They did an amazing job with my car. They were able to get me in a few days. Fix my car ..." Read more
"Great experience from start to finish. The team did an excellent job repairing my car—everything looks as good as new. Communication was ..." Read more
"My repair had to be repainted three times. Each time, they called to say the repair was complete, ..." Read more
"... delivers top-quality workmanship, fair pricing, and excellent communication, look no further than Caliber Collision. Theyve earned a lifelong customer!" Read more
"i received text message updates almost daily with the repair progress and it was super easy and zero stress dealing with ..." Read more
"The communication about my repair was superb. The staff was very helpful and nice. When I got my ..." Read more
"Phone calls were not returned, it appears as though the shroud covering the radiator fan was glued together, ..." Read more
"Automated message which dont provide any useful information. Its actually silly to feign communication instead ..." Read more

Likely to Recommend

Repair Quality

Customer Service

I have felt with body shops in the past. I feel that caliber was a lot friendlier. They were very communicative to the next steps that they were planing on taking. As well as making sure we were happy with the completion and their company. I found that if I ever need body work they will be my number one choice

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. Your employees are true professionals. I would recommend your shop anytime.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is the second time I've pick up my car and had issues. This time is purely cosmetic the restoration in the front driver tire left the entire rim bubbly looking and not smooth.

Customer Service

The team is awesome and super helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Everything between Caliiber, me and my insurance went smooth

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hopefully I never have to but if my car needs repairs in the future, I would definitely use this shop again. I would also recommend to any family or friend.

Repair Quality

My car looks great and it took less time than initially estimated.

Customer Service

Traci was fantastic, always answered any questions that I had and really took care of me.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kevin and Tracy were great to work with! Their communication was clear and consistent through the entire process. The techs did a great job repairing my truck. You can tell they take pride in their work and service the vehicle as if it were their own. Hopefully I won’t need to return to a body shop again but if I do i will give my business to caliber.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kevin did a great job. Communication was superb! Highly recommend!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went well. Several notifications on progress were appreciated.

Likely to Recommend

Repair Quality

Good work , very good people to work with. Took a bit longer than we would’ve liked.

Customer Service

Great people

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone did a fantastic job!!! I loved working with them and Tracy was wonderful. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I especially appreciated the daily text messages with updates on the repairs and expected completion date. The people in the office were friendly and very helpful. My new car looks brand new again!! Caliber Collision did a stellar job. I will recommend them to everyone. Thank you so much Ken, Amber and Tracy!

Likely to Recommend

Repair Quality

Excellent communication, beautiful workmanship, and friendly people. Thank you so much for making my car “new” and whole again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Couldn't ask for better experience! Especially Tracy.

Likely to Recommend

perfect well done

Repair Quality

Perfect well done.

Customer Service

Perfect. well done.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs done 3 days before the promised date. Very impressive. Tracy in the front office very professional. Amber ready to accommodate requests. Repair staff top notch.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was completed on time, and looks good!

My Experience

We were impressed with the efficient and polite service and the constant updates.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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