Caliber - Franklin WI

4.7 (2,429reviews)
94%
5525 W. Rawson,  Franklin,  WI  53132
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,429)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before the accident. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. Timeliness is generally positive, though some customers experienced delays due to parts availability or other factors. Additional touches like interior detailing and vehicle cleaning are frequently mentioned as pleasant surprises that exceed expectations.
AI-Generated from reviews written in the last 12 months
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"From drop off to pick up I received excellent customer service. Communication during the process was outstanding ..." Read more
"The whole staff did a great job. Their customer service was outstanding"
"I was very satisfied with the customer service at Caliber Collision."
"Caliber collision are the Harry Potters of vehicle repair… you're a wizard! Their crew did an amazing job fixing ..." Read more
"World class service! Couldn't be more pleased! The customer experience couldn't have been better."
"Even got it back a couple of days early which was wonderful!"
"Truck was finished in a short time , considering the damage. When I picked it up , it was just as clean as the ..." Read more
"Super friendly and extremely fast!"
"The date changed 3 times but I was always informed of the delay and the reason for it."
"The delay was due to a supplier sending the wrong part."
"Communication during the entire process was awesome! Received information along the way. Kept well informed."
"Really liked the way they let you know where the car was in the process. The work looks great, and the people ..." Read more
"excellent customer service with regular updates re ETA of completion of my vehicle. They did a great job ..." Read more
"Appreciated the communication, professionalism, & prompt service."

My Experience

My car looks just like it did before my accident. I'm very pleased with the results. 👍🏼😁

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Caliber Collision really works out the details and completes your repair in a way that almost second guesses you. We have a vehicle that we bought used years ago from CarMax and did not know there was a previous repair. They exposed it and corrected the incomplete issues from the past and made them proper. They fixed our car and the past hidden issues we did not even know about. What a company!

My Experience

Kevin was very informative and we appreciate all his updates throughout the process of our 2 repairs. Truck looks great. Awesome job done by all!!

My Experience

My Experience

Kevin was great to work with from the very start . We had conversations about repairs and options, he kept me updated via text once repairs were under way . We had another vehicle repaired at your shop a few years back and were very satisfied then as well . We have recommended your place to friends and will continue to do so . Thank you for doing great quality work .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

From the min I walked in Susan was so nice and helpful. Steve immediately greeted me. We walk d around the car and he checked everything out . I am 83 and he was so nice explaining everything. Answered any questions I had. I felt very comfortable. Steve also kept in contact with me and let me know how everything was going.. they did an excellent job on my car. Thank you everyone at Caliber.

My Experience

My Experience

It's an awesome team at caliber . The hole process went smooth ,with lot of communication about the job

Likely to Recommend

Verry cool people, business so verry likely

Repair Quality

Quality of work , was top notch

Customer Service

All good, can't say anything bad

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such a great job done on my car, they went above and beyond

My Experience

It was a fast and easy process. The employees were very nice knowledgeable and helpful

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Steve was just awesome to deal with He kept me informed on what was going on I am so happy with the job they did on my car and would recommend Caliber to anyone The receptionist was so pleasant to deal with also I would give Caliber a “10”

My Experience

Loved the repair done on my car. Very clean and professional with Steve always giving me updates on how things were moving forward.

Likely to Recommend

I wouldn’t hesitate to recommend

Repair Quality

Great work. Very effective teamwork

Customer Service

Very excellent service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the work done on my son’s car. The front bumper, headlight and front quarter panel all needed to be replaced. Being a 2007 I didn’t want to have to spend a lot of money. I opted not to have the door painted so it could be blended. They did a fantastic job. Very pleased with how it looks and how the paint matches. I would go back for any work I would need in the future.

My Experience

Clear communication, friendly service, and the job was completed in a timely manner.

My Experience

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