Caliber - Franklin WI
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
From start to finish everyone was very helpful and accommodating. The process was smooth and communication was great! We will recommend to others!
Likely to Recommend - 5.0/5.0 -
Highly recommend! In a heartbeat!
Repair Quality - 5.0/5.0 -
From start to finish, the level of service received exceeded our expectations! Everyone was kind and the communication through the process was top notch! Thank you!
Customer Service - 5.0/5.0 -
Very kind and friendly!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely would. I was nervous about not taking it to the actual dealer but this was a good experience
Repair Quality - 4.5/5.0 -
It’s early, so we’ll see how things hold up but so far I’d have to say I’m very happy with my experience. I have to reset a few things with my settings but otherwise all good!
Customer Service - 4.5/5.0 -
Really good experience across the board. Reception was great in dealing with me and I felt like the guy who dealt with my car was communicative throughout the process and went through things with me when I picked up the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Timely and.informitive
Repair Quality - 5.0/5.0 -
Very thorough Kept me updated on.the status.of my car Would highly recommend
Customer Service - 5.0/5.0 -
Friendly,and every efficient
Returned Clean
My Experience - 5.0/5.0 -
The job was well done and was completed to satisfaction
My Experience - 5.0/5.0 -
Kevin went above and beyond to help me repair my Jetta and have a car to be able to still get to work. This has been a very hard time for me but my experience at caliber has helped a ton. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision showed their expertise at all levels from the initial estimate, through scheduling, during repair, contacting us throughout the repair period, diligently recording services and costs, and delivering my car in an almost new, thoroughly clean condition. Pleasant interaction with all. Highly recommend.
My Experience - 5.0/5.0 -
The communication was great. Being told what was going on through every step was such a piece of mind. Kevin was personable and seemed to take pride in what he does.
My Experience - 5.0/5.0 -
Everyone was very helpful and delivered updates to me on a timely basis
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took car of my car damages and kept me informed
Customer Service - 5.0/5.0 -
Took car of damages and kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very reliable.
Repair Quality - 5.0/5.0 -
Kevin and his crew did a great job with my Sonata!
Customer Service - 4.5/5.0 -
Everyone did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent update and all employees I had contact were very good reporting what was necessary. Very friendly and professional.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was vacuumed.Tthank you for unsticking the sunroof cover for me.I really appreciate the help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Steve and his admin were great to work with!
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and helpful to their customers, they help a bad situation become easier to take care of.
Likely to Recommend - 0.5/5.0 -
Horrid experience
Repair Quality - 1.0/5.0 -
The wrong part was ordered multiple times for door seal which extended the wait time a week. They realized they installed a headlight with black accent when it was supposed to be chrome accent. This added another day of waiting. The whole time I was told they were trying to get this done sooner than the 2 week estimate. Then I get home and find that the headlight was not level with my other headlight and I had to correct it.
Customer Service - 0.5/5.0 -
See previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional. This is my second experience with CC and that's why I went back.
Customer Service - 5.0/5.0 -
Steve was excellent. Explained everything to me. Office personnel was very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and work