Caliber - Carson City
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very satisfied with the two service providers! Front desk and customer service! They were very helpful with keeping me informed and my repair looks beautiful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated being informed of the progress of the repairs. It was completed ahead of time and was just like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Technician didn’t know my car was there at facility until I called a week later to get update and he said he just found out my car was there. Then I was given multiple different times to come get my car and then when I am 1.5 hours away I get a message and a phone call that my car will not be ready because there was a wrong part and have to order. I had to spend more money on a rental that cost more than my deductible because my car was not finished when my insurance coverage of a rental was maxed and I had to pay my own money. I got know responses back until next day with excuse saying he didn’t get message until the next when even though I texted message 3 or more hours before the shop closes. When I got bo responses, I had to call to get more info. The smart thing to do is check the parts when delivered to verify you have the correct part so there isn’t constant delays causing hardship for the customer financially. I saw reviews and thought I would get same experience, but that was not what I got from this experience. The repairs though were good and I was happy about what I saw and that is the only good thing I can say.
Likely to Recommend - 1.5/5.0 -
Repair yes, everything else no, go find another shop with same repair quality, but better service and competent tech with common sense.
Repair Quality - 5.0/5.0 -
The repair was great, the only thing to say since this is about the repair and not experience.
Customer Service - 0.5/5.0 -
Given 2 different confirmations of when I was able to get my car and twice told that there were wrong parts and they had to be ordered, which means no one verified theparts from when they were recived to reduce delay. The tech did not know my car was in the shop until I called a week later to get an update. That result in longer repair time and more money I had to pay for rental additional 2 weeks almost 4 times than my deductible for tue repair. At the end someone was in communication for the last few days and know when for sure my car was done. All my info is on text messages!
Likely to Recommend - 5.0/5.0 -
Excellent work, paint and panel repair was excellent
Repair Quality - 5.0/5.0 -
Very good, kept me in the loop with updates
Customer Service - 5.0/5.0 -
Very good, kept me in the loop with updates
My Experience - 5.0/5.0 -
Great communication. Great team. Great repair. I felt informed and supported throughout the entire process. Eve made everything clear during the walkthrough about what would be repaired and the work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job not only with the repairs but also with keeping me up to date on the process
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service great commuctions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Eve did a great job of explaining each step of the process. Work do done was awesome
Likely to Recommend - 5.0/5.0 -
Great customer service and craftsmanship
Repair Quality - 5.0/5.0 -
Eve was great!! Took time to explain work being done and expectations
Customer Service - 5.0/5.0 -
Eve and staff were great
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job. I had my car back in no time and it looks great!! Thank you!
My Experience - 5.0/5.0 -
Joe did a great job working with us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looks good
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service great customer attention
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thought they were absolutely wonderful
Repair Quality - 5.0/5.0 -
Looks absolutely brand new!
Customer Service - 5.0/5.0 -
Joseph Guzman (estimator) was very knowledgeable. Took his time, explained everything in detail and relieved my concerns. Office staff Christine, very polite, professional and personable.