Caliber - Cedar Rapids - Dodge Rd
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone had smiles and was so attentive!
My Experience - 5.0/5.0 -
Good communication and frequent updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very happy.
Likely to Recommend - 5.0/5.0 -
I would recommend it to anybody looking for a good place to gooo.
Repair Quality - 5.0/5.0 -
They did a very good job I was very satisfied
Customer Service - 5.0/5.0 -
They did a very good job I was very satisfied
My Experience - 5.0/5.0 -
The few points that stand out: problem-solving for the best repair parts took longer than expected. But, I was able to get a complete roof so yeah! Upon picking up the Jeep was allowed to ensure the installment functioned. Soft top Wranglers require a step-by-step top and removal. While attempting to remove the latch got stuck. I asked for help resetting the roof which was not connected at a crucial link making it impossible for me to remove or reinstall. The lead installer and the sales rep worked with the roof so we could problem-solve and install properly. This extra step and time checking the roof was installed correctly, and I’ll be able to unlatch it with ease leveled up the customer service. I appreciate the effort to help me not just get the work approved before I got home working with insurance at USAA. But, making the effort to be flexible and adjust a few times the product for the roof. This meant getting me a better roof option AND saving insurance money. The final pick-up extra allowing me to check to make sure the roof was set up correctly. Then, helping me adjust so the roof opens and closes correctly was so helpful. I think the only thing, and this doesn't take a star away from five I'm giving, I was called about a week ahead after we all waited patiently for about six weeks for the roof. A week ahead is too far in advance of the job for the average person. By the time the install was near, there was a problem with a major city issue, and that distraction the night before my long-awaited appointment screwed with my memory. I've never forgotten an appointment before. Didn't realize until 6:00 pm ten hours later on a Friday I forget. What would have been helpful, one or both of two things: Generally, reminder calls are within 48 hours of work or appointment. In my case, the six weeks from order to service is kinda unusual. Even though I had the appointment written down I screwed up. A call may have helped. The on the thing I couldn't figure out, I'm only a few miles away, so that the morning when I was MIA at check-in wouldn't it have been cool if someone rang me at 8:15 am, “Kim where the heck are ya?” Not that it's your responsibility. I felt crappy I missed my set time after a two-month wait since it took me two weeks to get the evaluation appointment. Then multiple calls, stop-ins with the Jeep to finally figure out what's being ordered. Then, that was changed due to a better complete roof rather than a piece. I went with the flow the best I could despite being in the midst of a family crisis and contractors all over that week making coordinating everything imperfect. Since I had to wait until Monday to call since things are closed over the weekend wrote this down and during Monday office calls you folks contacted me a few minutes sooner than I had scheduled a call to you. All in all, I am very pleased with the service and will recommend this business to others. If I hire someone to paint my Jeep front end this will be where I get the work done. I really appreciate the positivity, helpfulness, and resourcefulness. The Jeep looks great. Kind regards, Kim
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tammy was awesome & worked me in super fast ..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service; and the car looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had my first major fender bender a day before I was to go out of town. The car was could be driven, but not for any distance. The first place I tried said it would be a week before they could look at it and two to three months for repair (they later moderated a bit when I told them the situation). Caliper looked at the car right away, made all the arrangements, kept in touch with texts and calls, and returned the car better than before in about two weeks. Nice folks from the receptionist, to the office manager, to the body shop manager.
My Experience - 5.0/5.0 -
Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car looks amazing and brand new!
Customer Service - 5.0/5.0 -
Everyone was super nice and definitely worked to the best quality service possible.
Returned Clean
My Experience - 5.0/5.0 -
The team at Caliber Collision, most notably Ashley Goldsmith and Chris Burczek, are top notch in their respective trades of Customer Service and Adjustments. They consistently pushed me the statuses and updates of my vehicle repairs throughout the two process. They were courteous, professional and flexible as we progressed through the repairs process. Thanks Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good repair. Good communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very professional and did an excellent job on our vehicle and were very professional will you get Megan sure that it was a great repair
My Experience - 5.0/5.0 -
Caliber Collision was very prompt about the service repair on my car. They kept me well informed while it was in the shop. Tammy Gann, Estimator, provided excellent customer service and my car was repaired within the estimate originally quoted. Was very pleased with the service!