Caliber - Chalfont

4.8 (1,279reviews)
98%
56 E Butler Ave,  Chalfont,  PA  18914
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,279)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team receives high marks for professionalism, friendliness, and making customers feel valued during stressful situations. Communication stands out as a key strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. Customers also expressed pleasant surprise at complimentary interior cleaning and detailing. A few customers noted areas for improvement, including occasional delays beyond initial estimates, incomplete repairs on minor issues, and instances where communication could have been more proactive without requiring customer follow-up.
AI-Generated from reviews written in the last 12 months
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"... rental car company so I didnt have to update them. The car is absolutely perfect!! Polished, sparkling, looks brand new. They even cleaned the inside which was a mess with ..." Read more
"... happy with how it looked and ordered a new part. Excellent work, excellent customer service and excellent communication during the process." Read more
"Absolutely a terrific experience. The guys were friendly, accommodating, and very easy to work with. They even coordinated with my rental car company. ..." Read more
"Terrific service! Car looks brand new. It was washed and vacuumed and even smells good. I couldn't be more pleased!"
"The crew at Caliber did an amazing job fixing not only the main issue I came in with, but also a dent I've had for more than a year."
"Highly appreciate the quicker turnaround"
"... initial contact after Progressive and I went with them. Finished ahead of projected.schedual and looking like new. Couldn't be more pleased." Read more
"What i was told about the time it would take and how long it took was double."
"The service center provided updates and explained reason for delays. They updated my auto insurance also concerning my need for extension of the rental ..." Read more
"... Collision not only did a great job on the repairs, but completed the work much quicker then expected as well." Read more
"... provided excellent service. Attentive and efficient. Coordination and Communication were clear. The repairs were completed in a timely fashion in accordance with the quote." Read more
"Although repairs took longer to complete than originally thought, I was kept informed. I just got my car back a few hours ago and as far ..." Read more
"Never received any correspondence, waited a week after drop off before contacted shop."
"... confident that your vehicle would be taken care of. Communication was excellent too!" Read more
"Caliber employees were communicative and helpful in our repair process. We will definitely use them again in the future"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber did a great job on my car. They were very courteous.

Likely to Recommend

Repair Quality

Customer Service

I was under the impression that you did not have the time to work on it right away and if I towed it to Souderton they could get to it sooner. When I called to see where the car was to be towed you said Chalfont. Very confusing. It took 2 weeks to get the job done. I wished I had gone to Maaco where I got my original quote..they would have done it in a week. I'm annoyed because I had to pay 100 on my rental car because it took so long. I was texted that it was to be done 7/31 then all of the sudden it changed to 8/5 with no explanation .

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team was amazing very honest with me, which was very appreciated. They were very professional and answered any questions that I had would totally recommend them to friends and family.

Likely to Recommend

Repair Quality

The staff there was great. They were honest and open communicated about the process, and I was able to get things done in a very timely matter. I will absolutely be using them again.

Customer Service

Absolutely fantastic customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks good. Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Feels right. Came back clean. Good job!!

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Although repairs took longer to complete than originally thought, I was kept informed. I just got my car back a few hours ago and as far as I can see everything looks great.

Likely to Recommend

Repair Quality

Repair looks good. Steering wheel was adjusted though and wasn’t put back in same position that I left it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very smooth transition from dropping off my car to the rental and receiving my Honda back, the car looks amazing and you would never know it was hit by a tree… Thank you for taking care of my needs and my Little Honda. EH

Likely to Recommend

Repair Quality

Easy to work with, and my truck looks good. They informed me every step on the repair and it was much appreciated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve used this company in the past. They do excellent work

My Experience

They went well and beyond to get the job done considering the setbacks. Would definitely recommend Caliber Collision to friends and family. The manager was exemplary.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, very happy with the repair. They did a great job. Also very good at communicating me on updates and progress along the way.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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