Caliber - Charlottesville - Airport
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The lady out front is a sweetheart.
Returned Clean
My Experience - 5.0/5.0 -
James was very communicative and helpful.
My Experience - 5.0/5.0 -
Repairs were done very well! Everything was explained and my questions were answered. I would go back to this shop if needed and recommend to my friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I started working with you right in the middle of the switch from Halls to Caliber Collision. I think that may be the reason we got off to a rocky start. In the beginning there was confusion about the extent of the damage to my truck and the time the work required would be completed. However, in the end it all worked out. Caliber worked with my insurance company to resolve the extra cost of repair(twice the original estimate). You were very good about keeping me informed of the progress and completion date and the final results are excellent. So we went from a low satisfaction score to a high one-all good. I appreciate all your help. Thank you, Sarah
Customer Service - 4.5/5.0 -
Lots of texts keeping me informed
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The finish date kept getting extended and they didn't ket me know until the same day I was suppose to pick my car up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
High quality work.
Customer Service - 5.0/5.0 -
Great communication.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
James described all the necessary repairs in detail and made sure they were all done correctly. Sabrena, who works the front desk, was beyond awesome dealing with my insurance company. All in all, zero complaints except for having to wait two months to get the repairs done, but I chalk that up to the overall skilled labor shortage which everyone’s dealing with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sabrena and James could’ve been nicer.
Returned Clean
Likely to Recommend - 1.5/5.0 -
They cost me extra money to fix my battery,and clean my car
Repair Quality - 1.5/5.0 -
It took a month and half to fix my car . The day I picked it up you had to jump start my car to start it . I have to jump start it all the time now . My battery is ruined.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
We expected a complete restoration. We did not receive that. Caliber Collision failed to restore our very important logo on the side of the vehicle. It’s a business vehicle for The Colonnades, a senior living community, owned by Sunrise Senior Living.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Back area of the car left dirty and dusty due to work done in that area. Would have expected it to be vacuumed out and wiped down. Otherwise happy with the work and friendliness of the staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always. My family had used Hall’s for years. The same people are employed by Caliber collision & as long as they are still there we will be when necessary.
Repair Quality - 5.0/5.0 -
Completely satisfied with the work done on my car.
Customer Service - 5.0/5.0 -
I was informed every step of the way as to the progress of the work on my car.
Returned Clean
My Experience - 5.0/5.0 -
Always very professional and wonderful work. Will continue to bring my vehicle here if needed. Very friendly staff , always willing to answer any questions. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
James and Sabrina were great with communicating and James did a terrific job with the repairs. Very happy with the experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
James went above and beyond to fix up my car. It looked worlds better when I picked it up!
Customer Service - 5.0/5.0 -
Sabrina and James both did a great job with keeping me in the loop about the process. Great communication and transparency.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Assuming the transition issues are resolved.
Repair Quality - 5.0/5.0 -
Hope you continued e Hall’s quality.
Customer Service - 3.0/5.0 -
Some confusion in your transition plus I had 2 repairs handled by 2 different insurance companies.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courteous and professional! Excellent work and amazing service!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good experience with personnel and service.