Caliber - Charlottesville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
A first-rate job was done by all concerned.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
After the collision I had with a deer, the front end of my '08 Tacoma looks brand new thanks to Caliber.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did an excellent job and were communicative. They went out of their way to help me out when I was in a bind.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My repair wasn't right. A gap between my headlight and bumper is present, and my fender is still pushed in. I addressed this when I initially went to pick up the vehicle, and left it there for the issues fo be addressed. A week later, they still weren't.
My Experience - 5.0/5.0 -
I really appreciate the kind of quality work. It takes time of course but at the end I enjoyed the result
Likely to Recommend - 5.0/5.0 -
I will recommend 100%
Repair Quality - 5.0/5.0 -
Quality work. Results amazing
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
My Experience - 0.0/5.0 -
Your company replaced a broken moon roof on my vehicle. I was told after installation it was leaked checked and did not leak. Well that is a complete lie because you can hear air blowing through the joint and I sprayed a garden hose in it and it’s clearing leaking water like there’s not even a seal in it. I am very displeased and now also can’t use my vehicle. Terrible workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Work was nice and people friendly, but follow-up was poor.
Repair Quality - 4.0/5.0 -
Nice work, but surprised that it took more than two weeks to get work completed. I had to first schedule an appointment 10 days out and then the car was there over 2 weeks to have work completed. I had to call and check several times. One update from them, so felt like follow up was no very good.
Customer Service - 4.0/5.0 -
Not great follow-up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The two that worked with me were great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Pete was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pete was awesome and attentive to my needs re information and timing of the completion
Customer Service - 5.0/5.0 -
Pete! 5 star
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like getting updates and quick replies on any clarifying questions I had. They are very courteous and listened to my concerns. I should’ve first mentioned the repairs were done on time!! Yay!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
Do not rely on misleading reviews On February 2, my 2-year-old car was damaged when another driver reversed into it. The front-left hood, headlight, and bumper were affected. Based on positive reviews, I chose Caliber Collision and dropped off my vehicle on February 19. I was initially told the repair would take about 5–6 days (by February 26 or 27) and that I would receive updates during the process. However, I received no updates and had to follow up myself multiple times. Each time, I was told the car was not ready and needed more time. When I finally went to check the vehicle, I noticed a significant color mismatch—the hood was a darker shade than the rest of my gray car. I spent about 45 minutes there before they acknowledged the issue and agreed to redo it. I was then given another completion date (March 13). To be cautious, I brought a mechanic with me, who pointed out that: The paint was still uneven The bumper scratches had worsened At that point, my car was still not properly repaired. Despite repeated promises (“tomorrow” or “next week”), the completion kept getting delayed until March 20. During this time, I had no reliable transportation and had to rely on Uber, which caused significant inconvenience, delays, and additional expenses. Because I no longer trusted the repair quality, I had my vehicle inspected elsewhere before driving it regularly. Overall, this experience involved repeated delays, poor communication, and quality issues. It was stressful, time-consuming, and costly. I would recommend others proceed with caution.