Caliber - Charlottesville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication from Tyler, amazing work. Will be definitely recommending and using if I ever need it again
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We are so much happier with Caliber rhan our previous experience. Keep up the great work.
Repair Quality - 5.0/5.0 -
Peter was great. He kept is in the loop and updated on status of parts. The team at caliber executed work great. We can even see the difference in the quality of work from Caliber vs. FLOW. The quality Caliber provided is so much better.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Perfectly Done! Thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The fixed my car perfectly!
Customer Service - 5.0/5.0 -
They always kept me updated
Likely to Recommend - 5.0/5.0 -
Already recommended to a coworker who got in an accident just after I did.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was amazing. This was the first time I'd ever been in an accident and they walked me through everything and made sure I understood the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
The car was repaired but the customer service was abysmal
Repair Quality - 2.5/5.0 -
It took two months to repair my vehicle after an estimate of 3 weeks. It was difficult at best to get any answers as to why it was taking so long. I was told several times they would call and update me on a certain day and I only ever received one call. That call indicated they would be done in 2 or 3 days....it was another 3 and a half weeks
Customer Service - 0.5/5.0 -
Horrible customer service. Very difficult to get any answers
Returned Clean
My Experience - 5.0/5.0 -
everyone was wonderful! I am so happy with the service i received at Caliber. Lynae was excellent at communicating. Mr. Tibbs was the best--he always went out of his way to help when i was at the shop. thank you caliber, you made my car repairs a very pleasant experience!! karin caffi
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything is great. There is a minor trim part that had to be located & ordered, but I was assured that when it comes in that they will notify me immediately & put it on the car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Repair still not complete; notable paint drips along the rear door panel and there is one area where the paint texture is rough/flat
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Pete was great. He answered my questions and was very responsive. I will definitely refer Caliber to my friends if they encounter a crash. Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your excellent service. You made something hard easy to navigate. Really appreciated the time Peter took to answer my questions and go over the finished work. My Suburu looked perfect!
Customer Service - 5.0/5.0 -
Peter was great. Really kept in touch and took great care of my car.
Likely to Recommend - 1.0/5.0 -
Due to multiple quality issues that were missed before delivery — including an improperly installed bumper, a scratched replacement headlamp, and primer overspray — I had to make several return trips. While staff were responsive once problems were pointed out, the repeated lack of quality control significantly reduced my confidence in their work. Because of this experience, I would be very hesitant to recommend this shop to friends or family.
Repair Quality - 1.5/5.0 -
My overall satisfaction with the quality of the repair is low. Several issues were missed before the vehicle was released, including an improperly installed bumper, a scratched replacement headlamp, and primer overspray on the hood and windshield. These problems were only identified because I inspected the vehicle myself, which resulted in multiple return trips. I have also since noticed rough, uneven paint texture on the newly painted bumper, raising concerns about long-term durability. The repeated lack of thorough quality checks significantly reduced my confidence in the repair.
Customer Service - 2.0/5.0 -
The staff were polite and responsive when I raised concerns, but most of the issues were only addressed after I identified them. Multiple quality problems were missed during their own inspections, which resulted in several return trips. While they were willing to correct problems once pointed out, the lack of proactive quality control significantly reduced my confidence in their service.
My Experience - 5.0/5.0 -
Great service and always kept us apprised of what was going on. Would go there again.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All was well communicated and good work done.
Customer Service - 5.0/5.0 -
Awesome
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I could not get a service date for 4 weeks due to the large number of repairs. The repairs took 30 days to complete due to the inability to get parts when i I was told it would take 10-14 days. Initially, I was not contacted about the progress and after calling several times i could finally get information. From that point on, the service advisor contacted me as I requested. It is frustrating to keep hearing that we need to order another part and then that that part is not available. After about 20 days, Caliber did make a special effort to get the necessary part. The process with Caliber did not start well, but it got much better after i told them that my previous experience with another Caliber facility went extremely well. They did coordinate very well with Enterprise about the rental car.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Yeah, I was wondering if y’all got that piece in for my headlight my number is 540-470-4563