Caliber - Charlottesville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The only thing I wasn't excited about is the fact that my car battery basically died in Caliber Collision's care. I had to be jumped off here and late rat work
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service. Every person was professional and friendly! Great service! 5/5 stars!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Peter was very responsive to my inquiries to him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Just picked the car up yesterday. Too early yet to tell if all my advanced systems are working correctly. Some settings are different. But the car looks great, and service was excellent.
Likely to Recommend - 4.0/5.0 -
I think people will go where their insurance takes them.
Repair Quality - 4.0/5.0 -
Too early to know if all advanced systems including off road modes are working correctly. But the outside of the car looks great!
Customer Service - 5.0/5.0 -
Everyone was helpful and responsive.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I took my car with everything working, got it back with no windshield wipers, AC, or headlights. I fixed what they claimed was wrong (failed ipdm module) “basic maintance” and still nothing is working.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When the estimate was made it was to take two weeks. I planned on two weeks. It took three and a half weeks. Judging from the number of cars needing repair I assume you scheduled too many
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Workmanship was excellent. Scheduling is poor. A job that was quoted to require 2 weeks took 3 1/2. Makes my scheduling difficult.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
High quality repair. Very professional service and communication experience with entire staff: service writer Alexandria, office processor Savannah. Apologies to the service representative whose name we failed to record. He assisted our repair inspections with patience and assurance when we received our vehicle. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our service writer, Alexandria, kept us informed and updated as the progress of the repairs. She along with the rest of the Caliber office and tech personnel provided an exceptional service experience. Most importantly we obtained a high quality repair. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mr Tibbs and his team went above and beyond to not only repair our Prius C flawlessly, but to address some issues that were unrelated to our claim. If there is a future fender-bender, we’ll definitely return.
My Experience - 5.0/5.0 -
Alexandria was amazing. She explained everything so clearly, gave me great advice about contacting my insurance about the rental and was in communication with all updates. She also went above and beyond to make sure our car was ready to go on our family vacation. Thank you!
My Experience - 5.0/5.0 -
Great communication and great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done. Excellent communication to keep me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good repair job and good communication