Caliber - Charlottesville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The work looks great and Wendy Voelker is awesome to work with. Jim
My Experience - 5.0/5.0 -
Great customer service. Communication kept me abreast of progress. Lived up to their promises. Good value for money.
My Experience - 5.0/5.0 -
They were all wonderful to work with especially Wendy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks beautiful again.
Customer Service - 5.0/5.0 -
They were extremely professional, courteous and friendly.
Likely to Recommend - 5.0/5.0 -
Superb!
Repair Quality - 5.0/5.0 -
Professional, courteous, knowledgeable and responsive
Customer Service - 5.0/5.0 -
Very friendly and welcoming
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Karen, Susie, and Amanda were so helpful throughout the whole process and I really enjoyed their positive demeanor!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Karen and Susie were amazing, very friendly and knowledgeable.
My Experience - 0.0/5.0 -
Replacing rubber around front nose piece between the nose piece and the hood that was not replaced in damage repair. The new rubber has been ordered by your people and I will have to make another visit to complete the repair. It’s a small thing but satisfaction is in the small details
Likely to Recommend - 5.0/5.0 -
I would happily recommend Caliber. And, if I ever need body work done again, I will use Caliber.
Repair Quality - 5.0/5.0 -
The repair was done quickly and it looks like nothing happened to my car. Can't ask for more.
Customer Service - 5.0/5.0 -
This was the best aspect of working with Caliber Collision. Their face-to-face service was efficient, polite, and competent. Their text updates were outstanding. I was expected generic texts, but got personalized updates just about every day.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I met was nice, helpful, knowledgeable, and very kind. I had the sense that they were professional and compassionate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the excellent customer service and the great repair job.
Customer Service - 5.0/5.0 -
Fantastic!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Sincerely, everyone were the nicest people that I’ve worked with in an auto body shop. I felt very comfortable and informed throughout the entire process.
Repair Quality - 5.0/5.0 -
Everything looks good!
Customer Service - 5.0/5.0 -
Everyone was so kind, knowledgeable, and friendly. There’s a really pleasant experience considering.
My Experience - 5.0/5.0 -
Everything was done in a very professional manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My 10 is the way it looks now. I cannot say what it will be in the future.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was fantastic!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
The repair looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did everything that they could do to get my car fixed love the customer service
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0 -
Car had to be returned too Cliber to properly make repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient. Kept in constant communication about progress of repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
The quality of the work seems good. The communication was great the first two weeks of service with frequent updates via phone calls and text messaging... then it declined drastically. The part was on backorder and the date kept getting pushed back for pick-up of the vehicle. I tried to text in with the chat provided by caliber and wouldn't receive updates. When I called they were away at lunch and I had to leave a message... they did call back later in the day, but you could tell the service rep. was extremely irritated by my call. All I asked was for ongoing updates to be kept in the loop. I was without my only vehicle for 7 weeks and the rental car paid for with insurance only lasted 2.5 weeks; therefore I relied on others for rides to work and for help getting my daughter to and from daycare. As a single mom the weeks without my vehicle and without a rental was extremely tough and the lack of communication from caliber made it even more difficult and frustrating. I understand the part being on backorder was out of their control however, they could improve communication with their customers. Also - they weren't supposed to use third party parts and they did and called after the fact... I felt like I had to accept and sign the paperwork otherwise I would have been without my car longer because they would have had to order new parts... not the best experience... not sure I'd go back in the future.
My Experience - 5.0/5.0 -
Everything went very well and the service provided was amazing and very hospitable I would definitely choose caliber again in the future