Caliber - Charlottesville

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks as good as new and you can’t even tell I’ve been in an accident. Amanda was amazing in making sure I knew what was going on with my vehicle and getting it done right. She drives better than ever and I am completely satisfied.

Customer Service - 5.0/5.0 -

Amanda is amazing at communicating with the customer and the receptionist was always polite, friendly, and willing to chat to pass time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great with updates. Great work and friendly staff. Top notch experience!

Customer Service - 5.0/5.0 -

Courteous and friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I didn't expect our Nissan to be fixed so quickly. I'm very pleased with the repairs and the staff was excellent with us by keeping us informed of the progress. Thank you again Caliber collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thanks for doing such a great job from the staff as well as the work

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Timely work and the paint blend looks good

Customer Service - 5.0/5.0 -

Excellent correspondence throughout the process

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend the team 100%

Repair Quality - 5.0/5.0 -

please thank the mechanics the car looks perfect, and is running very well right now

Customer Service - 5.0/5.0 -

you have some of the nicest people I have ever worked with. Hats off to the entire team and also thank you to Amanda Hwy probably put up with me the most.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Length of time for repair

Customer Service - 4.0/5.0 -

Too long to complete

My Experience - 5.0/5.0 -

My entire experience from beginning to end was great! From the excellent customer service from the receptionist, to meeting with Aaron to discuss repairs. During the repair process, I was kept up to date the entire time and I am very satisfied with the work done. I will definitely recommend Caliber on Avon.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I noticed that there is a small area that looks like it’s melted or maybe paint was spilled. It’s not that noticeable but I see it. It’s not too bothersome because it’s toward the bottom below the door.

Customer Service - 5.0/5.0 -

Everyone was extremely friendly from the time I walked through the door. There are no complaints here.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Want to especially thank Amanda who kept me advised throughout the entire repair time. It is so helpful to the customer to know what is happening and the time frame.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I appreciated the updates via text/call, Aaron was helpful

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Thank you

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0 -

Thank you

Likely to Recommend - 3.5/5.0 -

Slow scheduling of estimate and repair is reason for 7. Obviously Travelers must have thought it was slow because agents kept asking me what was holding it up as if it was my choice. That surprised me.

Repair Quality - 5.0/5.0 -

Don't know what the amendments to original estimate were, but assume you okayed. End result was very good, but left me with a new headlight lens on left side and a foggy one on the right side which was not damaged by accident. I would have paid them to polish right one, had I known.

Customer Service - 4.0/5.0 -

Personnel were very good, clear, helpful, straight, informative. Delay in getting estimate scheduled seemed unreasonable, as did delay in getting service scheduled. Quick service once it began

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0 -

My vehicle was released with numerous issues. I had to take it back for a 2nd time. It seemed like there was a bit of pushback in regards to having issues resolved.

My Experience - 0.0/5.0 -

-customer service from Karen and Amanda was great. Thanks very much. - My windshield wipers work today. I brought my car in for repair and they did not work today at my car up. The technicians at caliber slightly denied any responsibility, although the Toyota dealership clearly suggested the problem was not in the motor or the switch, but rather some adjustments that must’ve happened during my repair. -my car has grease and a terrible smell inside after my repair. Someone left a dirty shop rag in my car with a lot of grease on it, and there’s grease all over the driver side door panel where someone was barely going in and out of my car. I mention the smell and the rags to the technician afterwards, and they did nothing to remedy the problem. -be outside of my car as a dirty film from the paint or something that happened during the repair. I’m surprised caliber did not at least rent my car before I picked it up. - The repair work was marginal at best, and the technicians totally missed repairing an area. I will now need to bring it back to the repair shop.

My Experience - 5.0/5.0 -

I appreciate your keeping in touch with me during the repair. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0