Caliber - Charlottesville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
Probably.
Repair Quality - 4.0/5.0 -
The repair was very good. The vacuuming job on the interior was pretty sloppy, however. The area in the back was not vacuumed at all and areas around the stick shift had not been touched. A couple of minutes more with the vacuum would have been welcome. The job felt rushed.
Customer Service - 4.0/5.0 -
The receptionist was very friendly and professional. Excellent service.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication was lacking
My Experience - 5.0/5.0 -
The employees I interacted with at the Charlottesville, VA facility were competent and professional. As far as I can tell after 24 hours, the repair work was done well. I would be happy to recommend Caliber to neighbors or colleagues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair seems fine but the wait was LONG. Car was in the shop 16 days; seemed excessive! I had to rent a car & take out rental insurance. It cost me a lot to have car in shop so long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am extremely pleased with the customer service and my repair!
Customer Service - 5.0/5.0 -
Customer service was great and extremely patient and understanding.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I am completely satisfied with the service.
Repair Quality - 5.0/5.0 -
Car looks better than it did before the damage occurred
Customer Service - 5.0/5.0 -
Everyone that it communicate with did exactly what they said they would and did what was needed to move the process forward.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will definitely recommend this shop. Really like that it is neat and tidy without a parking lot full of cars in various stages of repair.
Repair Quality - 5.0/5.0 -
It is very difficult to get a paint match for a red car & it was perfect. Thank you,
Customer Service - 5.0/5.0 -
The receptionist was very helpful & friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top notch work...Was ready for pickup 2 days early than the original pickup date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the communication throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Took way to long for repairs also sloppy job gaps do not have another 8 days for you to do over or fix