Caliber - Charlottesville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I did not expect them to clean my car too! It was a delightful surprise and the bumper looks so nice and put together I am thoroughly satisfied and happy with the services provided.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had the best experience with Caliber! Aaron was great to work with; thorough, professional, kind, and thoughtful. The work done was pristine! I am so impressed. I will 100% recommend them to anyone I know who is seeking vehicle repairs.
Customer Service - 5.0/5.0 -
Team Aaron!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As a minivan mom, the inside of the vehicle was a little messy. They not only took care of the repair, they made sure the inside looked as good as the outside. My son thought the tires were new they were so shiny. We are so grateful for the experience!
Customer Service - 5.0/5.0 -
Everyone was so nice and helpful
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I am happy with the body work, but was disappointed when I finally was able to pick up the car I was told that the battery needed to be replaced (that it had to be jumped several times). It would have been much better customer service if I had been notified in advance that I needed a new battery. Then I could have made arrangements to have it replaced ahead of time. I had to wait weeks for my car to be repaired and then to find out I needed a battery when picking it up was not appreciated.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a fabulous job. My car was fixed in a timely manner and they cleaned it all up. It looks brand new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repairs took about twice as long as estimated but, given supply chain issues, etc, that's not a big surprise.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing experience! Everyone was so friendly and helpful during this process. Special shout out to Amanda and Katie: ladies, you rock!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the friendliness and support of the staff were amazing. The repair was so fast and efficient too. Thanks :)
Likely to Recommend - 0.5/5.0 -
I hope to never go back to this place ever. If Liberty tries to make me use them, even for an estimate, I will not agree to go to them.
Repair Quality - 1.0/5.0 -
Honestly, the first time I picked it up, it was worse than when the tree had fallen on it. Now, after entirely too long and entirely too many visits where they tried to give me a poorly done job, it seems fixed.
Customer Service - 1.5/5.0 -
-1/8 Tree Falls on Jeep. -1/20, I report it to Liberty Mutual who has me go to Caliber Collision on Avon Street. -Caliber and Liberty have difficulty meshing systems and setting things up. I had to call both Liberty and Caliber to prompt each of them to call each other. -Trying to be understanding of worldwide shipping problems, I waited for a month and a half for Caliber Collision to get all of their parts in before I gave them the Jeep. -When I called THEM, they said that they had everything they needed, and I asked them a few times about dropping my Jeep off the Sunday night before the Monday dropoff time. They assured me it would be no problem. -2/27 Tried to drop off (no dropbox ... they apparently use the mailbox?), Called, no help because it was an out-of-state operator, drove back home. -2/28 Dropped off for real. Discovered they use a mailbox as a dropbox (Isn't that a federal crime?) Instead of using a rental, I borrowed a truck from my parents. My dad had driven in with me to drop me off a 2nd time. -3/25 ALMOST A MONTH LATER, I got it back broken worse than when the tree fell on it.🤬 : -They already knew that it would have to be brought back in for Rubicon lettering on the hood and velcro tape for the top lining. -Upon leaving, I realized that SiriusXM and Spotify from my phone only play on the right speakers. Equalizer doesn't help. The hands-free phone and Jeep Map Directions still play over all of the speakers. Patrick couldn't explain it or how they'd caused it. -A horrid whistling coming from the windshield ... starts about 35 mph and gets worse QUICKLY as the Jeep goes faster. -They mentioned a check engine light that they might have to check with the dealership about. -Inside windows were dirty, covered in fingerprints and smears. -gas tank is so empty that the fuel light was on. - Over the weekend, I took care of the check engine light and the left speakers (and wiped down the windows and filled the gas tank). The stickers and windshield still need to be taken care of. - Called Mon, 3/28 at 9:35 about the windshield. When I brought it, they confirmed that it was a bad air leak and said they needed to order additional rubber molding from Umansky because their removal and replacement had caused the whistling. They hoped to install the molding on Friday, 4/1. They once again said they'd call on Thursday, 3/31. - Thursday, 3/31 I called TWICE to get an update, once at 9:30 and again at 2:15. (THEY NEVER CALL ME, EVEN WHEN THEY SAY THEY WILL) I set up to drop off on Monday afternoon, 4/11, to have them install the windshield rubber molding correctly and apply the Rubicon stickers. - In the interim, I noticed the back of my Jeep appeared to be leaking water a lot, as of 4/8. When I dropped it off at Caliber, I mentioned that, as well. They confirmed there was a "huge gap" in the back left window that they'd installed on the new top. - Called Liberty Mutual during all of this 4 different times Liberty's customer service is awful, and I can never talk to my agent. I teach from 9-4 and apparently, no one works as long as their voicemail says they do. - 4/11-4/13, Caliber worked on it again. I picked it up on Wed, 4/13 about 5pm. A detailer had done a passable job of cleaning it up, the windshield didn't whistle on the way home, he said the back left window didn't leak, and nothing else seems broken (so far).
My Experience - 5.0/5.0 -
Friendly staff, thorough followup on status of repair. Great job!
Likely to Recommend - 5.0/5.0 -
In fact I contacted State Farm insurance and let them know that this was the best repair we had had in our 42 years with them that we definitely recommended it for future.
Repair Quality - 5.0/5.0 -
We have had many car repairs over the past 42 years including quite a few deer and three boys who drove. This was undoubtedly the best repair and service we have seen. Our car was not only cleaned on the outside washed but all of the trim had protectant applied it was not only washed but waxed as well and vacuumed on the inside and black and tires.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work and nice customer service