Caliber - Cheyenne - East
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Despite the end date push back and the amount of damage, it looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I wont be going to this shop for any future repairs. There are two caliber collisions in Cheyenne. I have previously had good experience with the other and wanted to take it there. They dont deal with Gieco insurance. I will be taking it to a non Caliber auto body shop now.
Likely to Recommend - 0.5/5.0 -
Will voice for them to go somewhere else. $7600 might but little to some but not to me and I'll give that to those that earn it.
Repair Quality - 0.5/5.0 -
The shop estimated 2-3 weeks, changed the finish date 7-8 times resulting in 6.5 weeks. Truck has over size tires. When I picked the vehicle up there were broken bracket in front of both tires. Fender flares were replaced, the previous were clearanced for the bigger tires, the replacement were not. I had a spline socket in my glove box for the lug nuts, this is missing.
Customer Service - 2.5/5.0 -
Correspondence was questionable. Was called 3 times from this shop. In person everyone was professional and friendly.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
My mom has came twice and had very pleasant experiences so I don’t know what changed but holy moly something obviously did. We came to caliber because they had pleasant experiences prior to mine, and I will most likely not be coming back unless something changes with the way things are ran.
Repair Quality - 2.0/5.0 -
The only person who has any clue of what’s going on is Nicholas, he deserves a raise or some sort of awesome thing he was the most pleasant person to deal with and was so helpful. I was told they would start on my car right after I dropped it off as I did so on a Monday, they didn’t even start my car for a couple weeks because the gal handling my insurance from caliber had never sent anything to them after the initial quote. I called a couple weeks into caliber having my car and was told they were totaling it out which obviously was not the case. I picked my car up three times after being told it would take a few days to a week it took about 7 weeks. The first time I picked my car up was after a few weeks and there was still huge dents from hail in my car, giant chunks of paint still missing, and I watched the guys driving my car back to the shop treat it horribly. The second time I picked my car up the paint was already peeling off of my bumper and it looked as if someone hit something with my car pulling it out of the shop and they had to order a whole new bumper so that is indeed what happened. After I had come to pick up my car and it wasn’t done the next morning I got a call saying it was done, nobody has any clue what’s going on. Once Nicholas had taken over it was an easy going process and he made sure things were taken care of and did so with great customer service. The most frustrating part was I paid my deposit of 500$ the first time I went to pick up my car and it wasn’t completed for multiple more weeks. Insurance covered my rental and worked with them on everything they needed to, but it took so long I didn’t have a rental through insurance anymore and Caliber ended up paying for it for a little while and that was the only part of the process that went smoothly. Overall this was one of the most unprofessional and unpleasant experiences I’ve ever had with a company, Nicholas is the only reason any one should feel confident the job will be done.
Customer Service - 4.5/5.0 -
Nicholas is the only reason this isn’t a 3, he was great and treated me and my mom with the most respect.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
For evening drop offs, it would be nice to have a secure key drop.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Caliber team in Cheyenne on Industry - are very dedicated professionals & care about their customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
It looks real good
Customer Service - 3.5/5.0 -
It was good I wish they would of contacted me for updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I talked to in person and on the phone, was very helpful and knowledgeable about the process and helped ease my concerns. I’m happy with the work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
I am grateful for the successful repair of my vehicle. Please inproved communication regarding the timeline, particularly when parts must be sourced from multiple vendors, would enhance the customer experience. Otherwise, I am satisfied with the service provided for my car.
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The two people that did the repair estimate didn't look close enough to see that the inner wheel well was rusted out and they can't fix it. I can get the wheel well and bedside both and do the job myself. Not a professional operation.
Customer Service - 4.0/5.0 -
Nice people
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Poor communication and 5 months to get the job done
My Experience - 5.0/5.0 -
Over all satisfied, only one concern, was told pickup would be done one day but took 3 days more no communication in their part, I had to call on the 3rd day,