Caliber - Chicago - Columbus Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent Customer Service was very helpful and kept me up to date on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Edwyn Rivera did a great job, I was very happy.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I dropped my car off on Tuesday February 4th and did not receive it back until Friday February 21st. The damage on my car was not that great for that length of time. When I dropped it off I was asked to sign to receive texting updates and I did so. I called on February 7th to ask if my car would be done today and she said no they had to call the adjuster back out again. I said well if the adjuster comes today will my car be done next week. She thought perhaps it might. So I rented a car. I I contacted you again on Friday February 14th to be told that it was still showing it would be ready Friday the 21st. On Monday the 17th at 9 a.m. I received my first text it said you were nearing completion. On Tuesday the 18th I called to see if my car would be done that day and she said no it was still showing to be completed the 21st. It was in paint so I thought perhaps it would be done Thursday. On Thursday at 10 a.m. I received a text that said we are reassembling your car we will call you when done. On Friday afternoon at 2 I called you to find out the status on my car since it was the day that it was promised. The work that you did what's good the paint matches perfectly the trunk works great and the bumper looks wonderful. When I open my trunk there laid my spare tire that no one bothered to put away. The office gal offered to have the guys do it but I was in a hurry to get somewhere. You set my expectation very high that we would get a lot of communication about status. I was the one contacting you not you me which was very poor service in my opinion.
Likely to Recommend - 2.5/5.0 -
Took too long, poor communication, but the workmanship was very good
Repair Quality - 2.5/5.0 -
Already responded last saturday to a survey but received it again today. Seems like your texting platform doesn't work too well. Anyway, Phil called me Monday morning about the survey I completed and was going to order me a spare tire jack and get back with me....day 4 and I'm still waiting to hear 😣
Customer Service - 0.5/5.0 -
Already explained in last weeks survey
Returned Clean
My Experience - 5.0/5.0 -
Was a great experience. Good work and hassle free.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The people are very kind and helpful. And the repair team does great work. Thank you all for everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very happy with the excellent service I received at Caliber collision. From the ladies at the front desk who were very friendly and helpful the whole time to the estimator who was able to provide me with clear detail of was being done on my car and the whole team who did a phenomenal and prompt work. It is the kind of place that without any hesitation I will recommend to my friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Good service