Caliber - Skokie - W Howard St

5.0 (1,564reviews)
100%
5950 W Howard St,  Skokie,  IL  60077
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (1,564)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted the exceptional repair work, with vehicles returned looking brand new or better than before accidents. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process, making the experience stress-free and transparent. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also appreciated the seamless coordination with insurance companies and rental car services. A few customers noted minor improvement areas, including interior cleanliness needing more attention, unexpected issues discovered post-pickup such as locking malfunctions or wiper blade problems, and occasional delays beyond initial estimates. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... satisfaction with Caliber Collision a perfect 10 out of 10. The repair work was flawless, returning my car to me in like-new condition, and the customer service throughout the entire process ..." Read more
"The work done on my vehicle showed theyre exceptional craftsmanship."
"... would rate my overall satisfaction as 10 out of 10. The quality of the repair was excellent, and my vehicle looks and performs like new. The entire team was professional, courteous, and ..." Read more
"What a seamless experience! This could not have been easier or more professional."
"... They finished a day early and deliver the car to me. This location of Caliber shop is go above and beyond to complete their work and get a satisfy customer. Will definitely refer ..." Read more
"Caliber delivered quality work to my car and was done a full week earlier than anticipated. They communicated with me every step of the way and ..." Read more
"My vehicle was ready a day early. I appreciate the team setting realistic expectations for repair timeline and also giving me a heads up ..." Read more
"All of the staff were friendly and helpful, and the repair was completed well ahead of estimated time."
"It took a week less than I expected and it turned out very good looking. Everything looks perfect. Very very happy"
"It was a few days late as promised but I was fine with it."
"Caliber Collision didn't just keep me informed; they exceeded my expectations. I received regular updates, and the team was always ..." Read more
"... the insurance company, I was totally hands free, they keep me update the progress of the repair, set a schedule completion day. They finished a day early and deliver the car to ..." Read more
"... is excellent. From the time I dropped off my car I got update emails with the status of my car repairs. Very professional and timely. A job well done." Read more
"... staff were so nice and thorough about the process. They kept in good communication the entire time from drop off through pickup.I would definitely recommend them and use them again ..." Read more
"... and was done a full week earlier than anticipated. They communicated with me every step of the way and kept me aware of what phase my car was in and any anticipated delays." Read more

My Experience

The work on my car was exceptional. Also, your manager, Hue was very helpful and professional. Job well done Thank you Ted Kostiuk 847-867-1760

My Experience

The repairs and paint job looked perfect. A job well done. Thank you.

Likely to Recommend

Repair Quality

The Text communications were great. The staff were extremely helpful and friendly and my car repair looks wonderful. I am completely satisfied and would recommend caliber collision to anyone who needs this kind of repair done.

Customer Service

I don’t remember the woman’s name at the desk, but she has the beautiful nails, and she was very friendly and helpful as Was the man who I communicated with and getting the car done. Sorry, I don’t remember their names.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Service was impeccable. The manager and staff were well knowledgeable with every aspect of the whole procedure that made it effortlessly for me!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great team, costumers treated nicely. Car fixed, well done.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work..very receptive to my concerns

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate that the repairs were completed in the estimated time I was given. I was regularly informed on the progress of the repairs. Customer service was excellent, from the front desk to Scott the estimator. The repairs were completed to perfection. Great job guys.

My Experience

Great experience with Caliber Collision. I got the car back 2 days earlier than expected and looked great, like nothing ever happened. Ivan took great care of me and gave me a detailed explanation on the process my car would be going through. Didn’t get the young lady’s name that works up front at the desk but she was great with explaining as well. Overall great experience here at caliber collision.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They finished the repair so fast it was amazing.

Likely to Recommend

Repair Quality

Very quick and efficient.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was PHENOMENAL! I was very impressed with their customer service. Everything from the initial estimate, providing regular updates, describing the rental process, to picking up my vehicle was quick, painless, and a pleasant experience. Thank you all!

Likely to Recommend

Repair Quality

Excelente

Customer Service

Ulises

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I recommend it to everyone.

Repair Quality

Easy communication and they always fix what was broken. Great work as always!!

Customer Service

Always great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Joe was so helpful and his communication was great. I'm very satisfied with the repair to my car.

Customer Service

Excellent service from Joe.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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