Caliber - Clarksville

4.7 (1,951reviews)
96%
419 Warfield Blvd,  Clarksville,  TN  37043

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,951)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text updates and proactive outreach keeping them informed at every stage of the repair process. The quality of repairs was widely celebrated, with many noting their vehicles were returned looking brand new or better than expected. Timeliness was a strong point for most, with several vehicles completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning upon vehicle return. A few customers noted improvement areas directly from their experiences, including occasional delays in completion dates, isolated quality control concerns such as paint debris or misaligned parts, and instances where communication was inconsistent. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.
Select to learn more
"The communication and transparency was absolutely amazing I knew what was going on through every step of the ..." Read more
"... excellent communication! Completely satisfied and excellent communication with updated texts and calls to verify any changescompletion date. Would highly ..." Read more
"During the entire last week of repairs I received no communication unless I initiated it."
"... was taken care of. Turns out it was not covered and no one contacted me to let me know. I was shocked when Enterprise contacted me that my car was now ..." Read more
"... not this Friday, but next. I get the delays, but your system should not send automated messages that are incorrect." Read more

My Experience

Great customer service and study clear communication!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything turned out great with the car but it also took 31 days, felt like that was a little to long.

Customer Service

My Experience

Treated us with respect, and kept us informed as the repair progressed.

Likely to Recommend

Everyone we encountered was very professional and treated us with respect.

Repair Quality

Ritchie kept us informed on all the steps in the process of fixing our car. The damaged part of the car looks brand new.

Customer Service

We were kept updated on the progress of the work being done on our car.

Returned Clean

My Experience

They kept me informed weekly. The two weeks was acceptable. They detailed my car, which was very nice. Overall I had a good experience with Caliber collision.

Likely to Recommend

They were great!

Repair Quality

They were great! They were very communicative and assisted immediately with any issue.

Customer Service

They were awesome! Prompt and reliable

Returned Clean

My Experience

Great and timely work

My Experience

My Experience

My car looks awesome! Thank you Caliber “Richie” for putting her back together again. Richie kept me informed and made sure my tire looked sparkling new. Ms Makayla was engaging and informative. Great crew

Likely to Recommend

Repair Quality

A huge thank-you to Richie for taking such great care of her. He kept me updated throughout the entire repair process and texted me daily with status updates, so I always knew what was going on. He also made sure she was clean, looking great, and completely back in riding condition before I got her back. I truly appreciate the care, communication, and attention to detail. My girl is back on the road and looking fabulous again! ❤️🚘

Customer Service

A huge thank-you to Richie for taking such great care of her. He kept me updated throughout the entire repair process and texted me daily with status updates, so I always knew what was going on. He also made sure she was clean, looking great, and completely back in riding condition before I got her back. I truly appreciate the care, communication, and attention to detail. My girl is back on the road and looking fabulous again! ❤️🚘✨

Returned Clean

My Experience

Julianne was great, i appreciated all the updates that were received throughout. The vehicle looks great. Thank you all so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

It was awesome from start to finish. The repair work was top notch in every way. They washed and vacuumed the car and made it look brand new. Customer service was second to none. The lady that handled my car repair kept me updated on every step. I couldn't have asked for better customer care.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I was hesitant before we brought the car in, because I’d heard that collision centers that promise to “fight insurance” tend to keep the cars for a ludicrously long time, so the ease of this experience was such a relief.

Repair Quality

The car looks and feels as good as new, thanks to Julianne fighting the vendors on our behalf when they kept sending incorrect or lower quality/damaged parts. We really appreciated her help!

Customer Service

Julianne was very communicative, and was quick to respond any time we needed clarification or reassurance

Returned Clean

My Experience

Everyone was amazing

Likely to Recommend

Repair Quality

Everyone was amazing

Customer Service

Returned Clean

My Experience

I was impressed that not only was the damage done to my car was repaired nicely but they took the time to clean the interior of the car. I was very happy with that. It didn't go unnoticed.

Likely to Recommend

I would choose this company again had I needed it for any work. And recommend them to my family and friends.

Repair Quality

Everything was repaired as needed.

Customer Service

Everyone was professional and curtious. They updated me on the repair work in a very timely manner.

Likely to Recommend

Repair Quality

Kept me informed the whole process quick and fast

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Returned Clean

My Experience

Took over a month. They kept delaying. Had part issues.

Likely to Recommend

Repair Quality

Everything was amazing. The only complaint I had is one of the pieces they replaced on my care has a gap in it.

Customer Service

Returned Clean