Caliber - Clermont

My Experience - 5.0/5.0 -

I could not have been happier with the experience from start to finish with everyone that I encountered at Caliber! From the first phone call with Mary to the first meeting with Michael and the quick turnaround on repairs and excellent work! I highly recommend Caliber Collision 10/10!!!

Likely to Recommend - 5.0/5.0 -

Extremely pleased with every aspect of my experience

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mary was amazing and kind from the first phone call. Michael was very knowledgeable and helpful.

Returned Clean

My Experience - 5.0/5.0 -

This was the first time I had work done at this business, and I was not disappointed. I would definitely use them again! The only negative thing I have to say, is better communication, other than that, I would definitely recommend there services.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied with the work this company did! This was the first time using them, and it will not be the last. I am very pleased with their work and would use them again. Ask for Timothy Maunder, great guy with a great attitude. I can’t think of nothing negative to say really, other than they did a great job, well done!!

Customer Service - 5.0/5.0 -

Besides the great repair service, I have gotten, even the receptionist was great. A person (representing a business), with a great attitude means everything to me! these two receptionists at the front desk, had the most perfect attitude. The one that I made contact with in the morning (when I dropped off my vehicle,), even went as far to make sure I got my rental vehicle in a timely manor.

Returned Clean

My Experience - 5.0/5.0 -

Great job by Cedric and his team.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Job well done professionalism at its best

My Experience - 5.0/5.0 -

Totally satisfied with the finished repairs. Mary & Mike kept me informed throughout the process & answered all my questions. I would recommend coming here.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excelent customer service and work

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I only take my cars to Caliber Collision Centers for body repairs regardless of what state I am in at the time and I highly recommend this to everyone I know.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jason has been my contact and although there was a small mix up, he took great care to make sure things were done and I was completely satisfied. This is what I have come to expect from Caliber and why it is the only collision service I will use.

My Experience - 5.0/5.0 -

Second time I needed car repair, satisfied both times. If I have a need in the future, I will no doubt call them

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always do good work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I had zero communication unless I called. I had to go up there and show proof that my insurance paid so I could get my car but not one person showed me the work that was done on the car. I have had experience with caliber before, and this was my least satisfying experience. In a nutshell, the communication was horrible.

Likely to Recommend - 0.5/5.0 -

Sadly, As I was a repeat customer.

Repair Quality - 1.5/5.0 -

Communication was terrible. Did not get one call from start to finish… I showed up on my own with proof of payment for my insurance just so I could get my car. No one showed me the repair work that was done. Just gave me the keys and said go to your car. There was dry blood on my steering wheel and on my passenger seat that I’m having trouble removing. Not only is that a biohazard concern, I’d like to know what was going on that someone was bleeding in my car. I have had multiple cars repaired with caliber and this has been my worst experience.

Customer Service - 0.5/5.0 -

There was absolutely zero communication. Didn’t even tell me that they had found additional damage. Not even sure if they told the insurance company.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Mary and Mike are great. They made the process smooth and easy. I do have one concern about the handle on my truck bed. Its not flush like it used to be. However they both insured me that all things are under warranty. That makes us feel good, knowing you support and back up your work. Thank ypu so much!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike and Mary were great to work with!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was friendly and informative. They explained the process and made the repairs within the time they had stated. I would recommend them to anyone who required their services.

Customer Service - 5.0/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended it to the lady that was part of the accident !

Repair Quality - 5.0/5.0 -

I found your staff most agreeable & friendly. The white haired gentleman that checked my truck for damage did a great job! The lady’s at the front counter were most helpful, especially when it came to getting Enterprise to come pick me up !! The work done on my F150 made it look like a new truck to me. “Great work”

Customer Service - 5.0/5.0 -

I think I answered this on the first page however , your body shop workers are the best !!

Returned Clean

My Experience - 5.0/5.0 -

All team members were very personable and explain things well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Work done is satisfactory, though wife believes color match is off

Repair Quality - 3.5/5.0 -

Not comfortable w pricing or explanation of work done. Feel uncomfortable

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Well, to begin with Mary was a pleasure to work with. She’s a real treasure for your business. Along those lines, I would like to say that Mike was extremely clear in all his communications both in person and following up with my status so that I had a clear picture of when my rental was gonna be able to be returned back The car looks amazing and I have a great confidence in your company and the quality of work that was done. And that’s a great feeling. The turnaround time was above and beyond expectations and that’s a big deal

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Working with Mary was a pleasure. She is so good at what she does. Mike was a great resource for keeping me involved in what was going on his experience and complete understanding of the repairs made me feel confident that it was gonna be done correctly.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was done before time listed and Jason was very patient with me and my dad the entire staff was we called allot and Jason stayed patient and understanding. Outstanding work by the entire time got my car up and running again like a beauty

Customer Service - 5.0/5.0

Returned Clean