Caliber - Columbia TN
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Have had other vehicles fixed in Lebanon with no problems. When sent it to Columbia, seems they did not do full check on what was needed to fix issue. Things like alignment (had done in Lebanon after finding issue), hood latch (had to order and wait for part, then came in wrong one, Was not told of these delays. When told vehicle would be shipped back to Lebanon, They kept changing arrival date via email with no explanation. Had to call to get information.
Repair Quality - 4.0/5.0 -
10-9 turned in for repair in Lebanon TN was sent to Columbia TN for repair, received back 11-23, alignment was not done, reported issue, fixed on 11-30 in Lebanon, With front end crash, why was it not done before sending back to customer. Did they not drive it to test.
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Still waiting on return car to deal with the repair of my cracked windshield which was damaged during the repair.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and looks great!
Customer Service - 5.0/5.0 -
Helpful
My Experience - 5.0/5.0 -
I'm very satisfied and surprise to see that you Really honor the warranty on every state. Of usa..than you..
My Experience - 5.0/5.0 -
Communication was great. Service was great too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional, courteous and friendly. Keeping me updated on my car and the progress was excellent. You scored a 10. I will recommend you to my family and friends.
My Experience - 5.0/5.0 -
Excelent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic
Customer Service - 5.0/5.0 -
fantastic
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience , well done on time with smiles. First Damien and then John . What a deal.
My Experience - 0.0/5.0 -
1. I showed them how one of the sides on the trunk door body had shifted and visible opening without even measuring, but failed to repair. I complained again when I take the car and was ignored. The door does not close well unless you slam close it. 2. I showed them how the exhaust pipe was push down,, but there was no attempt to inspect and repair. I was told that they could take it to nearby exhaust shop to straighten it I I want.shoking! 3. The fixed the back wiper upside down. I had to return to shop for fix once I discovered it. How can I trust a shop that gets this wrong for complicated repair. So much for Honda certified shop, I will have to see how those certification work beyond marketing mantra. Disappointed ☹️
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
1. The trunk door does not completely fit close unless slammed. The was structural shift of the trunk on the right side looking from behind which I pointed out but not addressed and causing the door not to close well and may also cause water leak inside. 2. I pointed to the exhaust pushed down do to an collusion impact. Not inspected and addressed at all. I was told they could take it to nearby exhaust shop to straighten up if I wanted. 3. Even they installed a back wiper upside down, which I had to return to the shop to get it fixed again. So, not satisfied at all. My vehicle is derivable but not restored to it's original form. I will follow up both with farm Bureau and the shop if this can be fixed.
Customer Service - 0.5/5.0 -
My complaint and concern ignored.
My Experience - 5.0/5.0 -
Caliber Collision is by far the best!
My Experience - 0.0/5.0 -
Vehicle had to be trucked 40 miles away from the shop I took it to. Also it was not detailed as they said