Caliber - Covington Wa
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely world recommend and I would return if I ever needed repairs again.
Repair Quality - 5.0/5.0 -
Always updating me on the the status of my car repair. And they made sure the parts needed was the correct one.
Customer Service - 5.0/5.0 -
EXCELLENT customer service!!! Always updating me on the the status of my car repair. Made my claim with insurance easy.
Returned Clean
My Experience - 5.0/5.0 -
Thx for the communication and keeping me updated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication, friendly team, made the rental car process extra easy. Would recommend in a heartbeat.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent Customer Service from beginning to end. My car looks beautiful . Like it was never hit. Thank you for doing such a great job. Megan did a good job keeping me updated on any change to the schedule and why.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Michael did a great job going over the estimate with me, handled insurance adjustments and kept me informed throughout the whole process. The finish on my truck is as good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michael and everyone in the office was friendly and professional. They told me what to expect and when. Communication was excellent.
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was seamless, can’t even tell there was damage!
Customer Service - 5.0/5.0 -
Excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, the car look like it's new again on the damge part the of the car.
Customer Service - 5.0/5.0 -
Nice and friendly front desk
Returned Clean
My Experience - 0.0/5.0 -
Not really pleased with the timing of work. Estimated for Friday, missed Friday. Hoped for Monday. I informed them that it would need to be in the morning for my daughter and me to come and get it. ~45 minutes before closing on Monday I was informed that it was done. This did not give me enough time to walk there and my daughter was already at work. So, I was told that I could come in 8:30 Tuesday morning to pick it up. There was no offer of working with me to arrange a ride to help this process, as was offered to me when the vehicle was in previously. With all of that extra time and the Mylar cover that wasn’t done correctly the first time once again had bulges and ripples at the edges (although not as bad as before) and air bubbles in the center of the bumper. With all the extra time that was required, I would hope that these items would be better performed.
My Experience - 5.0/5.0 -
Service was outstanding, my car looks great! I was kept informed of the progress the entire time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Im very happy with the work done on my car and the time it took but i would suggest the lady at the counter with the name Blue be mindful of the fact that her actions represent the company. She was close to rude when I got there at my appointment. She claimed the office made a mistake with my appointment and treated me as if it was my fault. It left us with a bad impression of the company even though the work done on my car was great.