Caliber - Covington Wa
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Yes and No, i know it was out of your control.i. looked port the car erg Ashton got the car home, noticed a couple scretches when it was painted, this need to be repaired, also Ashton pointed out the little dent still in the door hinge. Also when the hood is up. The botton to push to close the trunk looks like it's going to fall out, that was pretty secure when i looked over the car in your parkinh lot facility, i slwsyd so a once over, so 4 areas need To be fixed. Thank you very much after that's done i will give a good yelp review.
Likely to Recommend - 3.0/5.0 -
I might rate it better after the second time around, there's still a dent not fixed, and needs touch up paint where the scratches are where it has been painted by Caliber, and fix the close button on the inside of the trunck lid.
Repair Quality - 3.0/5.0 -
The reason it's not a 10, is because it's not finished, there's slight scratches where the car was painted thatdoes not make sence to me, also there's still a slight dent that didn't get repaired, now it needs to go back and more inconvinience, my soon will be without a car again, we rented a car for a month then returned it and our son had to use our truck, and we don't know how long you'll have it this time around and we're trying to move our daughter and grandson out and we need all the vehicles to move them, so honestly I'm not very happy. Costing more out of pocket money than was expected.
Customer Service - 4.5/5.0 -
Very good people, i feel the reason the car was not done correctly is die too they had it over a month. Trying to rush so we could have it back, but now we have to do it all over again, who knows how long they will have it this time.
Returned Clean
My Experience - 5.0/5.0 -
Great team and awesome communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks amazing. Can't even tell it was ever had a repair done. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication from Jaedon. Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. always providing updates.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jaedon had the utmost professional and positive demeanor throughout the entire process, start to finish. I felt at ease knowing Jaedon and team had my best interests in mind. Jaedon went the extra mile to answer all of my questions and or find me an answer. If I ever need repair services again, Covington Caliber Collision is now my go to shop.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good experience (10+) and accomodated extra days of parking after completion while I was on vacation.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I want to recognize the outstanding customer service from Julie and the wonderful ladies at Caliber Collision. From the moment my son and I walked in, we felt genuinely welcomed and appreciated. They created a warm, professional environment that made the entire experience much less stressful. Julie was kind, communicative, and attentive throughout the process, always making sure we felt informed and cared for. I also truly appreciated the cleanliness and care taken with my car while it was being repaired. Their attention to detail, customer care, and friendly atmosphere made a lasting impression, and I’m grateful for the positive experience they provided.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff at the Covington location was a pleasure to work with. I had to cancel my original appointment and they had me rescheduled within the next week. Jaedon was fantastic and kept me updated every step of the way. Excellent communication from everyone there. It was a smooth and painless experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jaidon was amazing and communicated updates with me every step of the way!
Customer Service - 5.0/5.0 -
Great, Jaidon gave me updates every step of the way and answered every question I had.
Returned Clean
My Experience - 5.0/5.0 -
Jen at Covington Caliber was very helpful and kept me informed as the repair progressed. And the car was completed when promised. Much appreciate
My Experience - 5.0/5.0 -
Jen was very tentative and very kind. She was helpful in every way. She was even willing to stay a little late when coming back to get my car due to my work schedule being later than expected. My car was clean when I picked it up and she went over all the paperwork and “need to knows” before I left.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jaedon, who helped us, was super friendly and knowedgable. I would give her a 10 out of 10. The repair looks great. Job well done. Thank you.
Likely to Recommend - 5.0/5.0 -
Yes I would.
Repair Quality - 5.0/5.0 -
Repair was great, Caliber employees were also great!
Customer Service - 5.0/5.0 -
Yes, personel were knowledgable and friendly. Good experience.