Caliber - Cross Roads

4.8 (5,053reviews)
97%
11751 US Highway 380,  Cross Roads,  TX  76227
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,053)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and impressive turnaround times. Many highlighted that repairs were completed ahead of schedule, with vehicles returned in pristine or better-than-new condition. Frequent, proactive updates via text and phone kept customers well-informed throughout the process, reducing stress significantly. The professionalism, friendliness, and dedication of the team were repeatedly commended, with several customers noting they would return and recommend the shop to others. A few customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, minor cleanliness concerns inside vehicles upon return, and isolated repair quality issues such as misaligned components or paint discrepancies. Overall, the vast majority of customers expressed high satisfaction, citing the shop as a trusted, customer-centric destination for collision repairs.
AI-Generated from reviews written in the last 12 months
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"I'm extremely satisfied with the service thus far. I've never been disappointed and truly appreciate the customer service I've rcvd every visit."
"... an accident is incredibly overwhelming, and their prompt, clean, and professional service was a massive relief. I highly recommend them!" Read more
"... of my car and fixed some dents as a courtesy. The paint job was fantastic, customer service was great, Im very pleased with the outcome. I also asked for ..." Read more
"All the repairs and replacements that had to be made to my truck were done to my absolute and complete satisfaction. I couldnt be happier with how it turned out."
"The repairs were done at or above my standards. Which are very high when it comes to my vehicles"
"... figured it would take 2-3 weeks, and to my surprise I got it back fixed in 4 days. I wont be going anywhere else after this experience. 5 stars" Read more
"... Caliber Collision handled the entire repair perfectly, delivering my car back in just two weeks, infact 3 days before the promised date" Read more
"... excellent job, in a super timely manner. Actually finished it a week and a half before the projected date. Couldnt be more satisfied with the work they did." Read more
"Estimated a 4 week turnaround, but was ready in 2 weeks!"
"I cant believe that I dropped my car off on Monday and it was ready on Friday."
"... vehicle and super generous with the care they offered! Communication was always on 10 and I always knew what was happening with my vehicle!" Read more
"... to follow thru with repair to be completed early. Communication was honest when a delay could cause our goal for completion. They kept me informed." Read more
"Excellent service, communication and work. Regularly kept me up to date with the repairs and completed the work efficiently."
"Received updates very frequently, never had to guess what stage in the process my car was in."
"Excellent craftsmanship and the customer service was outstanding! I really appreciated all of the communication. This ..." Read more

Likely to Recommend

They informed everyday

Repair Quality

Customer Service

Great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Stephanie was able to get my vehicle in and out of the shop very quickly. She gave me a thorough explanation of what was going to be done and assured me that she would keep in contact with me if any issue occurred.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This was a smooth experience. Stefanie completely exceeded my expectations. I recommend Stefanie and Caliber 100%.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Informative, quick, and accurate on the estimate.

My Experience

I was very highly satisfied. We brought our car in with damage to the rear bumper and they have made our car look brand new. We appreciate the detail, time, and patience they took to make sure our car was taken care of. Again it definitely meets our satisfactory. We definitely will be looking for your company to be our home for our car repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Stefanie was great to work with. She kept me updated throughout the whole process. My vehicle was ready when she said it would be ready. Great customer service! That is really appreciated.

Likely to Recommend

Repair Quality

Stefanie was very easy to work with. Great communication Vehicle was ready as promised. Great customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service. Got my car in n out in 1 week.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a very good job, and kept me well informed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely exceeded expectations! Gwen from the moment we arrived was incredibly friendly and knowledgeable. Original finish date was for 9/9 but was able to get the car back with 48 hours. Just based on this experience you have a lifetime customer.

Likely to Recommend

They will get all of my business as long as I live here.

Repair Quality

Early delivery. Friendly service. Knowledgeable staff. Perfect repair

Customer Service

Gwen was absolutely amazing and made the process so easy.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Billy and the team did great and kept me informed. Thanks!

Likely to Recommend

Repair Quality

Stephanie was amazing Communicated through the whole process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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