Caliber - Cross Roads

4.8 (4,993reviews)
97%
11751 US Highway 380,  Cross Roads,  TX  76227

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,993)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members providing outstanding communication through regular updates via text and phone calls. The repair quality is highly regarded, with vehicles often looking better than new and completed ahead of schedule. Customers appreciate the professional, friendly, and welcoming atmosphere, along with thorough explanations of all processes and charges. The timeliness of repairs frequently exceeds expectations, with many jobs finished days or weeks early. Vehicle cleanliness upon return is exceptional, often cleaner than when dropped off. While most experiences are overwhelmingly positive, some customers noted minor issues with parts ordering delays, communication gaps, and occasional need for return visits for adjustments.
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"Days earlier!"
"Estimated a 4 week turnaround, but was ready in 2 weeks!"
"... figured it would take 2-3 weeks, and to my surprise I got it back fixed in 4 days. I wont be going anywhere else after this experience. ..." Read more
"A day earlier than promised, I was impressed"
"It was delayed due to the holiday weekend and problems with parts."
"Everyone was super nice! Professional, Great communication: progress texts as work was progressing! VERY PLEASED!"
"... vehicle and super generous with the care they offered! Communication was always on 10 and I always knew what was happening with my vehicle!" Read more
"Fantastic job communicating! Really appreciated this"
"... details. The Staff was a pleasant, patient and friendly. Great communication and I was texted regular updates." Read more
"Finished job looks great. Awesome communication!"

My Experience

Great team at Caliber. They throughly explained the process and sent timely updates during our repair.

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Returned Clean

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Gwen was a great help! Appreciated her work and insight throughout the process.

Customer Service

My Experience

The experience with Billy is always top tier and he’s very professional and took great care of me Maria

My Experience

Caliber Collision did a great job repairing my new Lexus perfectly. I went to pick it up and it was clean inside and out. They were very professional and I wax in and out on minutes. I would recommend them to anyone who needs car repairs.

My Experience

My Experience

Everyone was friendly and knowledgeable. I appreciated the text updates. My car looks good as new!

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Returned Clean

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Your polite understanding, and I love the way a woman came to me and went outside with me. Made me very comfortable good job to everybody.

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My Experience

Miguel did a fantastic job fixing the car, and everything went smoothly! It was fast and easy to get my car in the shop and get it fixed as soon as they can. He was an excellent worker and would recommend him! Stefanie was keeping me updated on the car as well, and I was very surprised on how fast my car got done. She was also very nice and very helpful and made things so much easier. Thank you!

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Returned Clean

My Experience

So far it looks really good. And thanks to the entire crew on fixing this. Special thanks to Stephanie on getting the status updated on regular basis.. A big thanks all the stake holders!!

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It is good experience

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Good work

My Experience

Thanks to Billy for providing update information on the status of my vehicle repair. The office staff were pleasant and customer service was great!

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My Experience

Mitch Moore and his Team is the Best! Thank you Mitch! Cindy and Becky

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Returned Clean

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My Experience

Felt really taken care of. Gwen was Great !!!

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Repair Quality

Looks great!

Customer Service

In person customer service was great, and I really like that I kept getting text updates on the progress in fixing my car.