Caliber - Cross Roads

4.8 (4,995reviews)
97%
11751 US Highway 380,  Cross Roads,  TX  76227

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,995)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, looking brand-new, and completed above expectations. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process, ensuring they were never left wondering about their vehicle status. Timeliness was another highlight, as many vehicles were completed ahead of the promised date, which customers found impressive and greatly appreciated. A few customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, minor cleanliness concerns inside returned vehicles, and isolated repair quality issues that required return visits.
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"The job was done beautifully and they cleaned out the inside of my car and fixed some dents as a courtesy. The ..." Read more
"... second car that caliber has done repairs on for me and they did an excellent job, in a super timely manner. Actually finished it a week and a half before the projected ..." Read more
"Over priced by thousands for hatch repair and they broke my air vent and tried to push it back in and put my ..." Read more
"... crew over at the Crossroads Caliber were amazing. I initially figured it would take 2-3 weeks, and to my surprise I got it back fixed in 4 days. I wont be going anywhere ..." Read more
"... to guess what stage in the process my car was in. Estimated a 4 week turnaround, but was ready in 2 weeks!" Read more
"It was delayed due to the holiday weekend and problems with parts."
"Delayed a few times."
"... vehicle and super generous with the care they offered! Communication was always on 10 and I always knew what was happening with my vehicle!" Read more
"Great service. Explained every charge. Kept me informed on progress. Looks good. I'd definitely use Caliber again."
"Excellent service, communication and work. Regularly kept me up to date with the repairs and completed the work efficiently."
"Did a nice job- could be better with communication and cleaning the inside of the car when they give it back."
"Things did not improve until I contacted corporate office and the managers boss of the Crossroads branch"

My Experience

Great team at Caliber. They throughly explained the process and sent timely updates during our repair.

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Repair Quality

Great service

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Returned Clean

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Returned Clean

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Love this location and Stefanie was great at communication throughout the whole process!

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Returned Clean

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Returned Clean

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Gwen was a great help! Appreciated her work and insight throughout the process.

Customer Service

My Experience

The experience with Billy is always top tier and he’s very professional and took great care of me Maria

My Experience

Caliber Collision did a great job repairing my new Lexus perfectly. I went to pick it up and it was clean inside and out. They were very professional and I wax in and out on minutes. I would recommend them to anyone who needs car repairs.

My Experience

My Experience

Everyone was friendly and knowledgeable. I appreciated the text updates. My car looks good as new!

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Returned Clean

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Your polite understanding, and I love the way a woman came to me and went outside with me. Made me very comfortable good job to everybody.

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My Experience

Miguel did a fantastic job fixing the car, and everything went smoothly! It was fast and easy to get my car in the shop and get it fixed as soon as they can. He was an excellent worker and would recommend him! Stefanie was keeping me updated on the car as well, and I was very surprised on how fast my car got done. She was also very nice and very helpful and made things so much easier. Thank you!

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Returned Clean

My Experience

So far it looks really good. And thanks to the entire crew on fixing this. Special thanks to Stephanie on getting the status updated on regular basis.. A big thanks all the stake holders!!

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Repair Quality

It is good experience

Customer Service

Good work

My Experience

Thanks to Billy for providing update information on the status of my vehicle repair. The office staff were pleasant and customer service was great!

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My Experience

Mitch Moore and his Team is the Best! Thank you Mitch! Cindy and Becky

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Returned Clean

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